Healthcare Customer Service Expert – Phone Intake
Job Description:
• Serve as the initial point of contact for patients seeking home healthcare services
• Manage a wide variety of inbound calls from quick, straightforward questions to more complex service requests
• Utilize multiple applications and a dual monitor setup to ensure that patients receive the care, supplies, equipment, and support they need
• Check the status of service requests
• Submit initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
• Work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day
Requirements:
• High School Diploma or GED
• Minimum 2 years of customer service experience in a call center environment
• 1 year working in healthcare with medical terminology
• Proficient with navigating dual monitors and multiple applications
• Type at a speed of 30 WPM with ability to perform data entry while actively listening
• Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons
• Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams for communication and scheduling meetings
• A passing score on the SHL Customer Service Phone Simulation Assessment is required
Benefits:
• Medical
• Dental
• Vision
• 401(k) with company match
• HSA employer contributions
• Dependent Care FSA employer contribution
• Paid Time Off
• Personal/Sick Time
• Paid Parental Leave
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Apply To this Job
• Serve as the initial point of contact for patients seeking home healthcare services
• Manage a wide variety of inbound calls from quick, straightforward questions to more complex service requests
• Utilize multiple applications and a dual monitor setup to ensure that patients receive the care, supplies, equipment, and support they need
• Check the status of service requests
• Submit initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
• Work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day
Requirements:
• High School Diploma or GED
• Minimum 2 years of customer service experience in a call center environment
• 1 year working in healthcare with medical terminology
• Proficient with navigating dual monitors and multiple applications
• Type at a speed of 30 WPM with ability to perform data entry while actively listening
• Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons
• Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams for communication and scheduling meetings
• A passing score on the SHL Customer Service Phone Simulation Assessment is required
Benefits:
• Medical
• Dental
• Vision
• 401(k) with company match
• HSA employer contributions
• Dependent Care FSA employer contribution
• Paid Time Off
• Personal/Sick Time
• Paid Parental Leave
Apply tot his job
Apply To this Job