Health Assistant/ Healthcare Customer Service - Total Health & Benefits (Remote - August 9th)

Company DescriptionAccolade at a glanceAccolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise and through exceptional service while supporting them in lowering the cost of care and improving health outcomes. Accolade blends technology-enabled health and benefits solutions, specialized support from Accolade Health Assistants® and Clinicians and access to expert medical opinion services for high-cost treatment decisions. We consistently receive consumer satisfaction ratings over 90 percent and have been recognized by Inc. Magazine as a Top Place to Work 2020 and Business Intelligence for Excellence in Customer Service 2020. Please visit us on LinkedIn, Twitter, Instagram and Facebook and at accolade.com. Job DescriptionRole OverviewAs an Accolade Health Assistant, reporting to a Steward (Leader), you are the main connection and resource to help members with all of their healthcare needs and benefits. with any issues related to their health or health benefits. You’ll have the opportunity to help members get the right care at the right time… no problem is too big or too small.A day in the life…Deliver interventionsSupport members to navigate the complex and confusing health care system via phone and digital messagingInfluence members’ decisions & behavior by:Making members smarter consumers of health careBeing a translator of their benefit packages & care plansHelping members to better understand their benefit package in a way that they can take appropriate actionHelping members find doctors, in the way that best suits themUncovering barriers for members that prevent them from getting the care that is neededIdentify when & make it easy to connect with the right clinical resource (ex. Clinician, Health Plan Disease Management, Health Plan Case Management)Leverage technology & internal resources available to you as a Health Assistant to help understand the member’s path, actions needed & next stepDrive better client outcomesAssist with improved financial outcomesHelp members avoid inappropriate health care usage & process errorsHelp members see the right providers at the right timeHelp members optimize benefit packages & third party vendors appropriatelyAssist with improved health (medical & behavioral) outcomesHelp clients understand & optimize their preventive servicesHelp clients see the right providers at the right timeHelp clients reduce and/or eliminate avoidable admits, ER usage & readmitsHelp clients have an improved quality of lifeQualificationsWhat we are looking for…Minimum of 3 years experience, Bachelor’s Degree or 5 years’ relevant experience in service-based environment preferredRelevant background experience can include but not limited to:Insurance setting, telephonic customer service, medical office, Health Plan, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialist, health coach, case management, exercise and health education.Highly agile and comfortable in high paced, innovative, technology driven environmentKnowledge of consumer health plans and terminologyUnderstanding of how patients use and access healthcareAbility to thrive in a performance based environmentDemonstrate high level of personal accountabilityAbility to listen, talk and type all at once through multi-channel communicationsEmpathetic and superior critical thinkingCommitment to quality and continuous improvementDemonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint) Strong self-management/self-starterExcellent written and verbal communication skillsDemonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint) This is listed above Demonstrated attention to detailTime management and prioritizationAdditional information:Accolade requires Broadband connection with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired connection from laptop to router (not WiFi)IT equipment will be provided directly by Accolade​Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST)Additional InformationWhat is important to usCreating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:We find joy and purpose in serving othersMaking a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.We are strong individually and together, we’re powerfulTrusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.We roll up our sleeves and get stuff doneResults motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.We’re boldly and relentlessly reinventing healthcareWe're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.All your information will be kept confidential according to EEO guidelines.

Apply Now