Head, PM Resource Management(India,Malaysia)
Job Summary
This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
The Head, Project Management Resource Management is responsible for planning, allocation and optimising project management (PM) talent across the Bank’s change portfolio, ensuring it can access the right capabilities at the right time to support the successful delivery of strategic, regulatory, and transformation initiatives across the Bank.
This role ensures projects and programmes can fulfil their delivery needs by matching resource demand with existing PM talent, balancing priority, complexity, cost and capability. Acting as the central coordination point between transformation leaders, PMO teams and workforce planning teams, the role drives predictable capacity supply, deployment governance, high utilisation and effective deployment of project delivery resources.
The Role Is Accountable For
• Fulfilling PM resource requirements for the Bank’s change portfolio by accessing the central Change Delivery Programme Delivery Services talent pool.
• Matching talent to projects based on business priorities and ensuring that transformation delivery teams are equipped with the high-quality PMO and/or PM expertise required to succeed.
• Partnering with the Group Transformation Office, ensuring the centrally developed methodologies, standards, tools and frameworks are adhered to, in line with the Bank’s Change Delivery Standards (CDS).
• Managing capacity planning and visibility of talent supply vs demand, utilisation and workforce sustainability of ‘PMO/PM as a Service’, and stakeholder alignment to maximize skills fungibility and value of the organization’s transformation investments.
• Identifying and escalating capacity risks and providing demand signals and skill gap insights to enable strategic workforce planning.
The role will act as a trusted partner to portfolio transformation leads (WRB, CIB, T&O and functions) to ensure right PMO/PM capabilities with the right skills are deployed to initiatives where we need them effectively and efficiently.
Key Responsibilities
Resource Management
• Partner with Head, PMO Services and Head, PM Delivery to deploy PMO/PM resources from central Programme Delivery Services talent pool to initiatives based on skillsets, capacity, and business needs, while aligning to the change delivery operating model (including rightsizing criteria and location strategy) and design principles.
• Partner with Programme Directors/Business COOs to forecast resourcing demand, prioritise allocation across competing initiatives, and influence build/buy/borrow resourcing decisions.
• Monitor utilization, ensuring balanced workloads and optimal use of talent, ensuring we are deploying the right skills to areas of highest value at speed.
• Maintain an enterprise-wide view of PMO/PM resourcing (demand vs capacity), identifying gaps relative to delivery requirements.
• Contribute to updates of actual and forecast resource information in Clarity to ensure accurate programme reporting and transparency.
• Support resourcing decisions by surfacing staffing needs/constraints to the Programme Manager, including impacts to timelines and delivery plans.
• Provide advisory support on management consultancy recommendations based on project requirements.
Vendor Management
• Manage a diversified vendor ecosystem aligned to the capability demands and scalability needs.
• Partner Supply Chain Management team on contract negotiations, renewals and rate benchmarking to ensure cost optimization and contractual compliance.
• Ensure vendor providers meet their service levels and KPIs: delivery quality, time to fulfil, utilisation, and escalation management.
Governance & Delivery Standards
• Ensure that resource management approach applied is in line with CDS, defined Change Delivery interaction model and programme controls and embed consistent delivery standards and best practices.
• Establish and maintain the required governance framework (cadence, forums, artefacts) to enable consistent oversight and decision-making, provide visibility on PM resource management delivery performance, compliance posture and control gaps.
• Escalate non-adherence, control weaknesses and delivery risks to Programme/project governance forums as required.
• Identify and address delivery gaps through coaching and early intervention rather than escalation alone.
Risk & Issue Management
• Identify, escalate and resolve resourcing issues that have the potential to hinder or delay the proje
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This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
The Head, Project Management Resource Management is responsible for planning, allocation and optimising project management (PM) talent across the Bank’s change portfolio, ensuring it can access the right capabilities at the right time to support the successful delivery of strategic, regulatory, and transformation initiatives across the Bank.
This role ensures projects and programmes can fulfil their delivery needs by matching resource demand with existing PM talent, balancing priority, complexity, cost and capability. Acting as the central coordination point between transformation leaders, PMO teams and workforce planning teams, the role drives predictable capacity supply, deployment governance, high utilisation and effective deployment of project delivery resources.
The Role Is Accountable For
• Fulfilling PM resource requirements for the Bank’s change portfolio by accessing the central Change Delivery Programme Delivery Services talent pool.
• Matching talent to projects based on business priorities and ensuring that transformation delivery teams are equipped with the high-quality PMO and/or PM expertise required to succeed.
• Partnering with the Group Transformation Office, ensuring the centrally developed methodologies, standards, tools and frameworks are adhered to, in line with the Bank’s Change Delivery Standards (CDS).
• Managing capacity planning and visibility of talent supply vs demand, utilisation and workforce sustainability of ‘PMO/PM as a Service’, and stakeholder alignment to maximize skills fungibility and value of the organization’s transformation investments.
• Identifying and escalating capacity risks and providing demand signals and skill gap insights to enable strategic workforce planning.
The role will act as a trusted partner to portfolio transformation leads (WRB, CIB, T&O and functions) to ensure right PMO/PM capabilities with the right skills are deployed to initiatives where we need them effectively and efficiently.
Key Responsibilities
Resource Management
• Partner with Head, PMO Services and Head, PM Delivery to deploy PMO/PM resources from central Programme Delivery Services talent pool to initiatives based on skillsets, capacity, and business needs, while aligning to the change delivery operating model (including rightsizing criteria and location strategy) and design principles.
• Partner with Programme Directors/Business COOs to forecast resourcing demand, prioritise allocation across competing initiatives, and influence build/buy/borrow resourcing decisions.
• Monitor utilization, ensuring balanced workloads and optimal use of talent, ensuring we are deploying the right skills to areas of highest value at speed.
• Maintain an enterprise-wide view of PMO/PM resourcing (demand vs capacity), identifying gaps relative to delivery requirements.
• Contribute to updates of actual and forecast resource information in Clarity to ensure accurate programme reporting and transparency.
• Support resourcing decisions by surfacing staffing needs/constraints to the Programme Manager, including impacts to timelines and delivery plans.
• Provide advisory support on management consultancy recommendations based on project requirements.
Vendor Management
• Manage a diversified vendor ecosystem aligned to the capability demands and scalability needs.
• Partner Supply Chain Management team on contract negotiations, renewals and rate benchmarking to ensure cost optimization and contractual compliance.
• Ensure vendor providers meet their service levels and KPIs: delivery quality, time to fulfil, utilisation, and escalation management.
Governance & Delivery Standards
• Ensure that resource management approach applied is in line with CDS, defined Change Delivery interaction model and programme controls and embed consistent delivery standards and best practices.
• Establish and maintain the required governance framework (cadence, forums, artefacts) to enable consistent oversight and decision-making, provide visibility on PM resource management delivery performance, compliance posture and control gaps.
• Escalate non-adherence, control weaknesses and delivery risks to Programme/project governance forums as required.
• Identify and address delivery gaps through coaching and early intervention rather than escalation alone.
Risk & Issue Management
• Identify, escalate and resolve resourcing issues that have the potential to hinder or delay the proje
Apply tot his job
Apply To this Job