**Head of Product - Customer Service at arenaflex: Drive Customer-Centric Innovation and Excellence**

Are you a seasoned product leader with a passion for driving customer-centric innovation and excellence? Do you have a proven track record of leading high-performing product teams and delivering impact? If so, we invite you to join arenaflex, a leading financial technology company, as our Head of Product - Customer Service. **About arenaflex** arenaflex builds financial technology for real life, easing the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, arenaflex offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise. **Our Mission** At arenaflex, we are committed to creating value for our customers, partners, and employees. We strive to be a Most Loved Workplace, where our employees feel empowered, collaborative, and mission-driven. We believe in paying fairly and equitably, offering competitive compensation and benefits, and providing opportunities for growth and development. **The Role** As our Head of Product - Customer Service, you will lead our customer service product initiatives, developing and driving the product vision, strategy, and roadmap for all customer service products. You will report to the VP of Product and collaborate closely with the Chief Customer Officer to define and execute the strategy for a suite of customer-centric fintech products. **Key Responsibilities** * Develop and drive the product vision, strategy, and roadmap for all customer service products, ensuring alignment with overall company goals and customer needs. * Lead by example, mentor, and inspire a team of product managers specializing in customer service applications, fostering a culture of innovation, collaboration, and continuous improvement. * Clearly articulate product vision, strategy, and progress to various stakeholders, including executive leadership. * Work closely with engineering, operations, design, and other stakeholders to ensure successful product development and go-to-market strategies. * Act as a hands-on product manager for key initiatives, owning the end-to-end product lifecycle from discovery and definition to launch and iteration. * Deeply understand customer pain points and the ability to serve customers in a competitive landscape to identify new opportunities and drive product innovation. * Effectively collaborate and manage relationships with offshore development and product teams to ensure seamless execution. * Ensure all product development adheres to relevant compliance and regulatory requirements within the fintech industry. * Possess a deep understanding of the fundamental drivers of the business, applying this knowledge to guide product strategy and execution. **Your Team's Focus Areas** * Customer service applications * Customer Communication systems (e.g., Automated Dialer, Email Services, SMS Services) * Self-Service Customer App * Payment Processing Solutions * Compliance and Regulatory Frameworks **What You Bring to the Table** * 8+ years of progressive product management experience, with at least 3 years in a leadership role managing product managers. * Demonstrated experience in the Fintech domain, with a strong understanding of payment processing, regulatory requirements, and customer service operations within financial services. * Proven ability to lead and motivate high-performing product teams, effectively amplifying team impact. * Hands-on experience in driving product development from conception to launch, including defining requirements, writing user stories, and managing backlogs. * Strong technical understanding with the ability to effectively communicate with engineering teams. * Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely. * Comfort and adaptability in a fast-paced, sometimes ambiguous environment, with a "can-do" attitude and a proactive approach to problem-solving. * Experience working with offshore teams and distributed product development models. * Bachelor's degree in a relevant field (e.g., Business, Computer Science, Engineering); MBA or advanced degree a plus. **Perks and Benefits** * Join one of LA's fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024), #161 on Deloitte Technology Fast 500 list * Mission driven + empowered + collaborative * Competitive pay and stock options * Unlimited PTO * Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave * Newly added HSA and Pet Insurance * 401K Plan with Matching * Cell Phone Stipend * Casual Dress * Team based strategic planning + Team owned deliverables **How We Pay** * We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership. * We are targeting a base salary of $200,000-$220,000 per year for this role * This role will also be granted company equity via stock options **Core Values for Success at arenaflex** * Serve others before self - Champion a culture of servant leadership- empowering teams through strategic alignment and customer-centric thinking that advances company-wide success. * Own the impact - Lead with accountability by ensuring product decisions are grounded in accurate data, delivering measurable business outcomes and long-term value. * Connect genuinely - Foster strong, trust-based relationships across all levels of the organization- bridging product, engineering, design, and business stakeholders to drive aligned execution. * Act fast - Set the pace for high-performing teams by promoting rapid iteration, smart risk-taking, and responsiveness in a fast-moving market. * Include always - Embed inclusivity into product strategy by considering diverse user perspectives and fostering a collaborative, equitable product development environment. * Innovate for good - Drive a forward-thinking product vision that leverages innovation to solve real problems, create meaningful customer value, and elevate arenaflex's mission. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. **Apply Now** If you are a motivated and experienced product leader looking for a new challenge, please apply to this role. We look forward to hearing from you! Apply for this job