Client Success Analyst - SaaS Healthcare IT EHR
We are seeking a highly skilled and motivated Client Success Analyst to join our team, driving success for our clients in the healthcare industry. As a key member of our team, you will analyze client data, provide exceptional support, and build strong relationships to ensure our clients achieve their desired outcomes.
Responsibilities:
Deliver timely, effective, and efficient account-based support to clients and internal staff, fostering trust and exceptional service
Analyze client data to identify trends, predict behavior, and spot potential issues, informing strategies to drive client success
Conduct regular check-ins with assigned clients to ensure satisfaction, identify areas for improvement, and provide proactive support
Collaborate with clients to understand their needs, negotiate contract renewal terms, and maximize renewal rates
Work closely with cross-functional teams, including sales, support, and product development, to ensure a consistently positive client experience
Establish and manage processes to track, manage, and maximize renewal contracts, driving business growth and client satisfaction
Requirements:
Bachelor's degree in Business Administration, Management, or Accounting with a technology-related minor (desired)
Minimum 2 years of experience in Client Success with proven Operations or Technical expertise
Excellent analytical, communication, and negotiation skills, with strong business acumen and attention to detail
Implementation and/or Consulting experience within the healthcare vertical, with knowledge of EMR, Patient Engagement, Medical Billing, and Business Information & Analytics systems
What We Offer:
Remote work options and flexible work arrangements
Comprehensive benefits package, including Paid Time Off, 11 Paid Holidays, Year-End Holiday Break, Health, Dental, Vision, HSA/FSA, 401K with Company Match, Disability & Life Insurance, and Employee Assistance Program
Paid Parental Leave and a supportive work environment
Ready to join our team and drive success for our clients? Apply Now or Apply Now
Apply Now
Responsibilities:
Deliver timely, effective, and efficient account-based support to clients and internal staff, fostering trust and exceptional service
Analyze client data to identify trends, predict behavior, and spot potential issues, informing strategies to drive client success
Conduct regular check-ins with assigned clients to ensure satisfaction, identify areas for improvement, and provide proactive support
Collaborate with clients to understand their needs, negotiate contract renewal terms, and maximize renewal rates
Work closely with cross-functional teams, including sales, support, and product development, to ensure a consistently positive client experience
Establish and manage processes to track, manage, and maximize renewal contracts, driving business growth and client satisfaction
Requirements:
Bachelor's degree in Business Administration, Management, or Accounting with a technology-related minor (desired)
Minimum 2 years of experience in Client Success with proven Operations or Technical expertise
Excellent analytical, communication, and negotiation skills, with strong business acumen and attention to detail
Implementation and/or Consulting experience within the healthcare vertical, with knowledge of EMR, Patient Engagement, Medical Billing, and Business Information & Analytics systems
What We Offer:
Remote work options and flexible work arrangements
Comprehensive benefits package, including Paid Time Off, 11 Paid Holidays, Year-End Holiday Break, Health, Dental, Vision, HSA/FSA, 401K with Company Match, Disability & Life Insurance, and Employee Assistance Program
Paid Parental Leave and a supportive work environment
Ready to join our team and drive success for our clients? Apply Now or Apply Now
Apply Now