Group Service Specialist (Remote Opportunity)
About the position Responsibilities • Handle Travel Advisor phone calls, chats, questions, and requests. • Own and close cases and tasks, consistently meeting KPI expectations. • Assist with finalization and manage the phone queue during busy seasons or when team members are unavailable. • Monitor Room Lists and Final Countdown Letters, assigning the Queue as needed. • Strive to grow repeat business by building customer rapport and providing outstanding service. • Collaborate with other service team members and leaders to meet team expectations and suggest process improvements. • Perform other duties or special projects as required or assigned by the leader. Requirements • High School Diploma or equivalent required. • 2 years of customer service experience preferred. • Proficiency in Microsoft Suite of tools - Excel, Word, TEAMS & PowerPoint. • Experience utilizing CRM tools to manage business. • Strong customer service and problem-solving skills. • Great technology skills and detail-oriented. • Ability to work with team members in both an office and remote environment. • Maintain focus and energy in a fast-paced group environment. • Strong analytical and problem-solving skills. • Excellent written, oral, and interpersonal communication skills. • Ability to travel up to 5%, domestically or internationally. Benefits • Travel Perks and Benefits for both ALG Vacations and Hyatt • Medical, Dental and Vision Insurance • Basic Life Insurance • Short- & Long-Term Disability • Paid Parental Leave • Corporate Wellness Program • Travel Discounts & Deals • Paid Time Off & Holidays • 401(k) Plan with Company Match Apply tot his job