Grievance Analyst - Caseworker
Description: Responsible for researching, resolving, and communicating member issues regarding their coverage and benefits Work cross-functionally with different departments to support research into members’ issues Responsible for outreach to members with verbal and/or written responses explaining resolutions Measured by ability to close grievances cases daily and within specified turnaround timesRequirements: 2 plus years of experience working within a customer service role on several computer applications and complex databases for research, including Microsoft Office products (Excel, Word, and Outlook) Previous experience within Pharmacy Benefit Management (PBM) or pharmaceutical related industry Previous Med D grievance experience Bachelors Degree PreferredBenefits: Affordable medical plan options 401(k) plan (including matching company contributions) Employee stock purchase plan No-cost programs for all colleagues including wellness screenings Tobacco cessation and weight management programs Confidential counseling and financial coaching Paid time off Flexible work schedules Family leave Dependent care resources Colleague assistance programs Tuition assistance Retiree medical access
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