Government and Public Sector - Service Support Desk Analyst

EY is a globally connected powerhouse of diverse teams, seeking to build a better working world. The Service Support Desk Analyst will provide technical help desk support to customers, troubleshoot issues, and assist with identity verification processes related to government services.ResponsibilitiesProvide technical help desk support to customers calling the Service Support Desk (i.e., Help Desk) to resolve problems or issues with the IDMS and/or EIWS, as well as troubleshoot connectivity and other user problems related to:Initiating the chain of trust for identity proofing and providing trusted services to confirm employer sponsorship, binding the applicant to their biometric, and validating the identity source documentation; and HSPD-12 Program and Card Management Support ServicesInitializing PIV cards with appropriate software and data elements for the requested identity verification, personalize the cards with the identity credentials of authorized subjects, and deliver the personalized cards to the authorized subject along with appropriate instructions for protection and useSkillsAbility to work in a high-demand, fast-paced environmentExcellent verbal, interpersonal, and written communications skillsAble to effectively communicate technical requirements for programsTeam oriented individual who is able to work with multiple sizes of groups or departments, as well as a diverse group of individualsStrong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to clientsWillingness to work until the job is done– and commitment to the missionStrong attention to detail and organization skillsStrong analytical and interpersonal skillProficient in windows based software including Word, Excel, Power Point, VisioAbility to work at every level of the organization, from team members to top level executivesUS Citizenship requiredClearance: Active DHS clearanceBenefitsMedical and dental coveragePension and 401(k) plansPaid time off optionsDesignated EY Paid HolidaysWinter/Summer breaksPersonal/Family CareOther leaves of absenceCompany OverviewEY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets. It was founded in 1989, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is http://www.ey.com.