Global Operations Systems Program Director
Purpose
Own and lead the end‑to‑end delivery of Brink’s Global Operations Systems Program Director, driving the re‑implementation and convergence of CargoWise, Footprint, Trackonomy, and the future BGS technology stack to deliver a standardized, automated, and scalable global operating model with measurable business outcomes.
Primary Accountabilities
1. Enterprise Program Ownership
Own program delivery. Single point of accountability for system implementation outcomes across Operations, IT, Finance, and Market Units
Ensure delivery of productivity, service quality, financial controls, benefits realization/ budgets/ resourcing, and customer experience improvements
2. Global Operating Model & Standardization
Drive definition and deployment of a global “to‑be” operational template (L4 processes, SOPs, RACI, KPIs)
Balance global standardization with local regulatory and legal requirements
Ensure systems enforce standard process execution
3. Core Platform Re‑Implementation Leadership
Lead re‑implementation and optimization of CargoWise, Footprint, Trackonomy, and integrated platforms
Own sequencing, dependencies, rollout strategy, and legacy system exit
Drive fit‑to‑standard decisions and minimize customization and technical debt
4. Automation, AI & Digital Enablement
Embed eliminate / standardize / optimize / automate / robotize principles by design
Sponsor straight‑through processing, workflow automation, OCR/ICR, and AI use cases
Prioritize scalable capabilities over isolated point solutions
5. Governance & Executive Decisioning
Establish and run global governance, steering forums, and Go / No‑Go decision gates
Proactively manage cross‑functional risks, trade‑offs, and escalations
Provide clear, outcome‑based reporting to ELT and sponsors
6. Change, Adoption & Capability Uplift
Lead global change, training, and adoption strategy with minimal service disruption
Ensure knowledge transfer, operational readiness, and sustainability post‑program
Embed continuous improvement as a permanent operational capability
7. Partner & Vendor Accountability
Own senior‑level engagement with system integrators and technology partners
Ensure delivery quality, commercial discipline, and contractual accountability
Education & experience
University Degree in Engineering, IT or adjacent areas
10+ of system implementation leadership
10+ multi-country team leadership exp
Desirable international working experience
Logistics experience is an advantage.
Process improvement and system implementation are a must have
Leadership Capabilities
Enterprise transformation leader, not a PMO role
Authority across Ops and IT delivery
Measured on outcomes and value realization, not milestones
Collaboration, influencing
Own and lead the end‑to‑end delivery of Brink’s Global Operations Systems Program Director, driving the re‑implementation and convergence of CargoWise, Footprint, Trackonomy, and the future BGS technology stack to deliver a standardized, automated, and scalable global operating model with measurable business outcomes.
Primary Accountabilities
1. Enterprise Program Ownership
Own program delivery. Single point of accountability for system implementation outcomes across Operations, IT, Finance, and Market Units
Ensure delivery of productivity, service quality, financial controls, benefits realization/ budgets/ resourcing, and customer experience improvements
2. Global Operating Model & Standardization
Drive definition and deployment of a global “to‑be” operational template (L4 processes, SOPs, RACI, KPIs)
Balance global standardization with local regulatory and legal requirements
Ensure systems enforce standard process execution
3. Core Platform Re‑Implementation Leadership
Lead re‑implementation and optimization of CargoWise, Footprint, Trackonomy, and integrated platforms
Own sequencing, dependencies, rollout strategy, and legacy system exit
Drive fit‑to‑standard decisions and minimize customization and technical debt
4. Automation, AI & Digital Enablement
Embed eliminate / standardize / optimize / automate / robotize principles by design
Sponsor straight‑through processing, workflow automation, OCR/ICR, and AI use cases
Prioritize scalable capabilities over isolated point solutions
5. Governance & Executive Decisioning
Establish and run global governance, steering forums, and Go / No‑Go decision gates
Proactively manage cross‑functional risks, trade‑offs, and escalations
Provide clear, outcome‑based reporting to ELT and sponsors
6. Change, Adoption & Capability Uplift
Lead global change, training, and adoption strategy with minimal service disruption
Ensure knowledge transfer, operational readiness, and sustainability post‑program
Embed continuous improvement as a permanent operational capability
7. Partner & Vendor Accountability
Own senior‑level engagement with system integrators and technology partners
Ensure delivery quality, commercial discipline, and contractual accountability
Education & experience
University Degree in Engineering, IT or adjacent areas
10+ of system implementation leadership
10+ multi-country team leadership exp
Desirable international working experience
Logistics experience is an advantage.
Process improvement and system implementation are a must have
Leadership Capabilities
Enterprise transformation leader, not a PMO role
Authority across Ops and IT delivery
Measured on outcomes and value realization, not milestones
Collaboration, influencing