Global Insights and Customer Experience Analyst

Job Description: • Develop insights from owned and syndicated data that shape the strategy for the organization’s Global Eyewear and Software business • Lead efforts to integrate customer insights, data analytics, and market trends into eyewear and software operations • Deliver exceptional customer experiences, enhance operational efficiency, and support the organization’s growth objectives • Collaborate across functions to align customer experience initiatives with business goals • Lead and oversee the development of a robust insights ecosystem • Leverage advanced analytics and market research to understand customer needs, behaviors, and expectations • Define and execute a comprehensive strategy for Global Insights and Customer Experience • Design and oversee initiatives to improve the customer journey • Ensure alignment between eyewear and software business processes and customer expectations • Apply data-driven decision making to identify improvements that elevate the customer experience • Identify trends that shape the future of how consumers experience the company’s products and services • Actively analyze market trends, customer needs, and competitive landscape • Partner with GTS teams to implement and optimize tools and platforms for real-time data analysis • Partner with VSP Enterprise Marketing teams and Provider Solutions teams to deliver initiatives driven by data insights • Utilize proprietary data, syndicated sources, and market research to identify trends, opportunities, and risks. • Translate complex data sets into meaningful business insights and recommendations • Partner with internal data owners, analytics teams, and business units to ensure alignment and accuracy of data inputs and outputs. Requirements: • Bachelor’s degree in business, Supply Chain Management, Data Analytics or related field, or equivalent experience • 8+ years of experience translating complex data science concepts into clear business recommendations • Working knowledge of database systems and data modeling principles • Proficiency with business intelligence (BI) platforms (e.g., Power BI, Tableau) • Strong background and understanding of statistical analysis and data science principles (e.g., machine learning, predictive modeling) using tools such as Python or R • Experience with Customer Relationship Management (CRM) systems (e.g., Salesforce, Microsoft Dynamics) • Awareness of AI-driven technologies (e.g., natural language processing, computer vision) • Excellent verbal and written communication skills • Ability to present complex concepts clearly and effectively to various stakeholders • Prior experience analyzing and applying a broad organizational and business perspective to identify and maintain focus on key drivers of organizational performance • Strong understanding of market trends/needs, business requirements and balance them successfully. • Ability to work independently and collaboratively in a fast-paced environment. • Demonstrate analytical and strategic problem-solving skills. Benefits: • Bonuses and commissions • Paid time off Apply tot his job