Genetic Counselor Assistant I, Issues Management

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. Summary The Genetic Counselor Assistant I supports test utilization management efforts and resolves issues with test orders. Shift: Sun - Thur, 1:30pm - 10pm ET Job Responsibilities • Assist with test utilization management (TUM) efforts, which includes either review of test orders at accession check or resolution of issues with client orders • Facilitate test set-up by ensuring appropriate relative samples and positive controls are linked, adding gene lists for custom tests, and other related tasks • Provide basic client services, including provision of turn-around-time, specimen requirements, information about tests on hold and cancellations, etc as required while performing TUM • Maintains knowledge of systems involved in test ordering and test setup, including the provider portal, Salesforce, OSCAR, XA, and LIMS • Appropriately identifies complex cases that require escalation to a supervisor or genetic counselor • Performs other related duties as assigned Education, Experience, and Skills • Bachelor’s degree from an accredited university. Preferred degree in Medical Technology, chemistry, biology, or related physical sciences. • Excellent verbal and written communication skills. Work Environment • Duties may be performed remotely Pay Transparency, Budgeted Range$20—$21 USD~ Science - Minded, Patient - Focused. At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care. Experts in what matters most. With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust. SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES. From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way: TECHNICAL EXPERTISE • High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved. • Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed. CLINICAL EXPERTISE • Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence. • Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations. • Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals. Learn more About Us here. Our Culture At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by: • Be bold in our vision & brave in our execution. • Communicate directly, with empathy. • Do what we say we're going to do. • Be adaptable to change. • Operate with a bias for action. Benefits include: • Paid Time Off (PTO) • Health, Dental, Vision and Life insurance • 401k Retirement Savings Plan • Employee Discounts • Voluntary benefits GeneDx is an Equal Opportunity Employer. All privacy policy information can be found here. Apply tot his job