Full-Time Overnight Telephone Operator

We’re Hiring: Full-Time Overnight Operator (North Carolina Only)Location: Work from Home – Must Reside in NCHours: Third Shift Only | Full-Time | 100% RemoteCompany: The Message CenterAbout Us:Based in North Carolina, The Message Center is a 24/7 remote answering service trusted by medical offices, service providers, and professionals nationwide. We specialize in after-hours support and urgent message handling — with every call treated as an extension of our clients' businesses.Position Overview:We’re currently looking for focused and dependable individuals to join our third shift team. This is a 100% remote position, and it requires someone who is confident working independently during overnight hours.Our third shift operators play a critical role — they are often the only point of contact available for patients, providers, and businesses after hours. You will be working without direct supervision, so it’s essential that you’re self-motivated, attentive, and take pride in doing things right the first time.If you’re someone who can stay sharp overnight, follow instructions carefully, and remain calm and professional during stressful calls, we’d love to hear from you.What You’ll Do:Answer incoming calls professionally and follow client-specific instructionsRelay urgent messages to on-call staff using proper protocolsAccurately document and dispatch messages in real timeStay composed and helpful — even during emotional or high-pressure callsNavigate multiple systems while managing live callsMaintain strict confidentiality and HIPAA complianceRequirements:Must live in North CarolinaMust be available for full-time third shift hours (typically between 10 PM and 8 AM)Must be comfortable working independently and taking ownership of your roleStrong communication skills — both spoken and writtenFast, accurate typing and multitasking abilityQuiet home workspace with a reliable, high-speed wired internet connection (Wi-Fi alone is not sufficient)Prior call center or healthcare experience is a plusProfessionalism and emotional maturity are a mustWhat We Offer:100% Remote position — alwaysConsistent third shift scheduleTraining and ongoing supportA reliable team culture with room to growNorth Carolina–based leadership that understands your work environmentJob Type: Full-timePay: $14.00 - $14.01 per hourExpected hours: 40 per weekPhysical Setting:Call centerSchedule:Overnight shiftPeople with a criminal record are encouraged to applyWork Location: Remote

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