Fraud Detections Representative
About the position Responsibilities • Answer incoming calls from customers with respect and empathy as you determine next steps • Monitor and analyze transactions to detect and prevent fraudulent activities • Navigate multiple technologies while staying engaged with customers • Utilize analytical skills to identify patterns and irregularities to determine action required based on established procedures to protect the customers • Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items • Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements • Collaborate with cross-functional teams to enhance fraud prevention strategies for projects Requirements • High school diploma or GED • 1 year or more of fraud or investigations experience • Strong understanding of the customer service experience • Analytical and solutions-oriented mindset • Computer experience • Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook) Benefits • Free career development courses • Health & wellness programs • Paid time off & work-life balance • Community give back events • Referral & recognition programs • Performance bonus opportunities • Tuition reimbursement • Health and wellness incentives Apply tot his job