(fluent English) Technical Support Consultant (LATAM)

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes What you will do:Always be up-to-date with the cutting-edge technologyProvide support to customers, diagnosing and resolving complex technical issuesGather data to ensure the required technical info is collected to resolve even more complex ticketsGather required technical information to ensure resolution of complex casesEnsure customers' satisfaction with any interactionMaintain working knowledge of our client’s products and servicesSecurely work with customers’ sensitive informationCommunicate with developers and other departments of various IT companies to identify and troubleshoot technical issuesWhat you need to succeed in this role:Excellent English communication skills (at least C1 level)Experience in technical support role, preferable in software supportStrong troubleshooting skills with software applicationsAbility to analyze logs and system diagnostics for issue resolutionPositive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approachPersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)Will be a great plus:Bachelor’s degree in Computer Science, Information Technology, or a related fieldExperience with CRM systemsBenefits and Perks: Flexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentWho we are:SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Visit our website: www.supportyourapp.comDISCLAIMERWe are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Originally posted on Himalayas

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