Floating Assistant Property Manager / Trainer
About the position
At Van Metre, we believe that each employee contributes directly to our growth, success and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has a Floating Assistant Property Manager / Trainer position available, joining our Corporate Senior Team to support our property management portfolio. The Floating Assistant Property Manager / Trainer supports both property operations and employee development across the portfolio. This position delivers training programs, leads onboarding initiatives, and serves as a hands-on operational resource for communities in need. Under the direction of the Director of Training and Development and Regional Leadership, this role ensures on-site teams are fully equipped to meet performance expectations through effective training, coaching, and operational support. The Floating APM/Trainer will travel to multiple properties, assist with day-to-day operations, fill on-site staffing gaps, and reinforce company standards, policies, and best practices.
Responsibilities
• Facilitate onboarding training for new hires, including structured sessions during the initial onboarding period
• Train on-site teams on job responsibilities, company policies, systems, and customer service expectations
• Assist in the development and delivery of training materials, including manuals, job aids, presentations, and e-learning content
• Partner with Training and Leadership teams to identify skill gaps and recommend training solutions
• Support ongoing learning initiatives by reinforcing training on-site through coaching and observation
• Evaluate training effectiveness and provide feedback for continuous program improvement
• Maintain training records and assist with tracking completion through LMS systems
• Serve as a resource for employees needing guidance on procedures, systems, and service standards
• Assist with day-to-day property operations in the absence of or in partnership with the Property Manager
• Assist with leasing activities including prospect follow-up, touring, application processing, and closing
• Deliver exceptional customer service to prospective and current residents, ensuring a positive experience
• Manage resident accounts including rent collection, payment processing, notices, and delinquency follow-up
• Assist with evictions, court filings, and final account dispositions in accordance with company policy
• Monitor service requests and collaborate with maintenance teams to ensure timely resolution
• Conduct community inspections and apartment walk-throughs to maintain property standards
• Prepare reports, audits, and administrative documentation as needed
• Travel to assigned properties to provide operational support during staffing shortages, transitions, or high-volume periods
• Assist with new acquisitions and property transitions, including onboarding teams and implementing systems
• Reinforce company standards, policies, and procedures across all communities
• Coach and guide on-site team members to improve performance and consistency
• Collaborate with Property Managers and Regional Leaders to address operational challenges and opportunities
• Assist with training and mentoring leasing and on-site staff across the portfolio
• Support team development through hands-on coaching, feedback, and performance reinforcement
• Model leadership behaviors aligned with company values and culture
• Help ensure teams are aligned with company expectations for service, sales, and operations
Requirements
• 3-5+ years of experience in multifamily property management, leasing, or assistant property management
• Prior Assistant Property Manager or similar experience preferred
• Experience in employee training, onboarding, facilitation, or coaching strongly preferred
• Working knowledge of property management operations, including leasing, accounts receivable, and resident relations
• Strong presentation and facilitation skills with the ability to engage diverse audiences
• Excellent written and verbal communication skills across all levels of the organization
• Ability to travel regularly throughout North Carolina properties, with occasional travel to South Carolina and the DC, Maryland, and Virginia portfolio as needed
• Ability to travel on short notice, including out-of-state and overnight travel as needed
• Ability to work weekends as needed
• Proficiency in property management software such as Yardi preferred
• Bilingual (Spanish/English) a plus
Benefits
• Employee Wellness Program
• Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Day off for Annual Physical, Day off for your Birthday; Comprehensive Parental and Bonding Leave
• Medical and Dental Coverage through Cigna
• Vision Coverage through EyeMed
• Life, AD&D, Disability Insurance
• Flexible Spending Account
• Company Matched 401(k) Retirement Savings Plan
• Access to retirement planning coaches
• Annual Wellness Reimbursement of up to $900
• Tuition Reimbursement
• Company paid certifications, memberships, and licensures
• Mentoring programs
• Growth paths
• Regular performance evaluations and training opportunities
• Rental and Van Metre Home purchase discounts
• Employee discount through Walker Title Company
• Employee discount through Intercoastal Mortgage
Apply tot his job
Apply To this Job
At Van Metre, we believe that each employee contributes directly to our growth, success and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has a Floating Assistant Property Manager / Trainer position available, joining our Corporate Senior Team to support our property management portfolio. The Floating Assistant Property Manager / Trainer supports both property operations and employee development across the portfolio. This position delivers training programs, leads onboarding initiatives, and serves as a hands-on operational resource for communities in need. Under the direction of the Director of Training and Development and Regional Leadership, this role ensures on-site teams are fully equipped to meet performance expectations through effective training, coaching, and operational support. The Floating APM/Trainer will travel to multiple properties, assist with day-to-day operations, fill on-site staffing gaps, and reinforce company standards, policies, and best practices.
Responsibilities
• Facilitate onboarding training for new hires, including structured sessions during the initial onboarding period
• Train on-site teams on job responsibilities, company policies, systems, and customer service expectations
• Assist in the development and delivery of training materials, including manuals, job aids, presentations, and e-learning content
• Partner with Training and Leadership teams to identify skill gaps and recommend training solutions
• Support ongoing learning initiatives by reinforcing training on-site through coaching and observation
• Evaluate training effectiveness and provide feedback for continuous program improvement
• Maintain training records and assist with tracking completion through LMS systems
• Serve as a resource for employees needing guidance on procedures, systems, and service standards
• Assist with day-to-day property operations in the absence of or in partnership with the Property Manager
• Assist with leasing activities including prospect follow-up, touring, application processing, and closing
• Deliver exceptional customer service to prospective and current residents, ensuring a positive experience
• Manage resident accounts including rent collection, payment processing, notices, and delinquency follow-up
• Assist with evictions, court filings, and final account dispositions in accordance with company policy
• Monitor service requests and collaborate with maintenance teams to ensure timely resolution
• Conduct community inspections and apartment walk-throughs to maintain property standards
• Prepare reports, audits, and administrative documentation as needed
• Travel to assigned properties to provide operational support during staffing shortages, transitions, or high-volume periods
• Assist with new acquisitions and property transitions, including onboarding teams and implementing systems
• Reinforce company standards, policies, and procedures across all communities
• Coach and guide on-site team members to improve performance and consistency
• Collaborate with Property Managers and Regional Leaders to address operational challenges and opportunities
• Assist with training and mentoring leasing and on-site staff across the portfolio
• Support team development through hands-on coaching, feedback, and performance reinforcement
• Model leadership behaviors aligned with company values and culture
• Help ensure teams are aligned with company expectations for service, sales, and operations
Requirements
• 3-5+ years of experience in multifamily property management, leasing, or assistant property management
• Prior Assistant Property Manager or similar experience preferred
• Experience in employee training, onboarding, facilitation, or coaching strongly preferred
• Working knowledge of property management operations, including leasing, accounts receivable, and resident relations
• Strong presentation and facilitation skills with the ability to engage diverse audiences
• Excellent written and verbal communication skills across all levels of the organization
• Ability to travel regularly throughout North Carolina properties, with occasional travel to South Carolina and the DC, Maryland, and Virginia portfolio as needed
• Ability to travel on short notice, including out-of-state and overnight travel as needed
• Ability to work weekends as needed
• Proficiency in property management software such as Yardi preferred
• Bilingual (Spanish/English) a plus
Benefits
• Employee Wellness Program
• Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Day off for Annual Physical, Day off for your Birthday; Comprehensive Parental and Bonding Leave
• Medical and Dental Coverage through Cigna
• Vision Coverage through EyeMed
• Life, AD&D, Disability Insurance
• Flexible Spending Account
• Company Matched 401(k) Retirement Savings Plan
• Access to retirement planning coaches
• Annual Wellness Reimbursement of up to $900
• Tuition Reimbursement
• Company paid certifications, memberships, and licensures
• Mentoring programs
• Growth paths
• Regular performance evaluations and training opportunities
• Rental and Van Metre Home purchase discounts
• Employee discount through Walker Title Company
• Employee discount through Intercoastal Mortgage
Apply tot his job
Apply To this Job