Financial Lines Complex Claims Analyst - Employment Practices Liability

About the position Responsibilities • Timely and thoroughly investigating claims. • Evaluating claims that involve complex liability issues on primary and excess EPL claims. • Analyzing coverage and timely addressing coverage issues. • Timely and accurately determining appropriate reserving levels. • Selecting and directing independent external service providers (e.g., Lawyers, Independent Adjusters, Experts). • Negotiating and resolving complex EPL claims ensuring cost effective, service-orientated solutions, within granted autonomy limits. • Ensuring all claims handled within authority limits, and in line with AzC Claims complex procedures and guidelines. • Referring cases outside of authority level, preparing referral documentation and materials as appropriate. • Supporting establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters. • Proactively supporting the acquisition of new business and retention of existing business, including liaising with underwriters on market management initiatives and attending industry functions. • Positively representing AzC externally to the market and developing and maintaining relationships with brokers and clients, as well as other relevant stakeholders (e.g., third party adjusters). • Proactively driving involvement of functional areas in the Claims handling process (e.g., Underwriting, Operations) and effectively reporting and presenting complex and contentious loss and claims information internally and externally. • Timely inputting and maintaining accurate claims records for designated accounts, within appropriate AzC Claims administration systems, managing timely production of management information reports and proactively identify loss trends. Requirements • 5 - 7 years' experience in proven track record in handling EPL claims involving complex coverage and liability issues. • Demonstrate established relationships with brokers at peer group level and well established within local market. • Expert understanding of EPL products and portfolio, including coverage and application in the adjustment process and detailed understanding of wordings, terms and conditions and coverages. • In-depth understanding of regional/local insurance markets and competitor landscape. • Excellent verbal and written communications skills. • Ability to 'sell' claim service abilities as a marketing tool. • Solid knowledge of claim handling process from notification to settlement and recovery, including diary management skills. • Ability to utilize AI tools to support day-to-day tasks, improve efficiency and contribute to data-driven decision making. • Juris Doctor degree preferred. Benefits • Generous bonus scheme • 401K • Comprehensive compensation and highly rated benefits programs • Flexible working arrangements • Career development and digital learning programs • International career mobility • Private healthcare • Generous parental leave benefits Apply tot his job