Field Network Education Manager
ABOUT CARESCOUTJoin us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. POSITION TITLEField Network Education Manager POSITION LOCATIONRemote U.S. YOUR ROLEAs the Field Educational Manager for CareScout Services, you will play a critical role in the execution of CareScout Services strategic initiatives and tactical clinical activities. This role oversees educational and support needs of the clinical field team within the Field Partner Network and is responsible for providing support to clinicians within the United States with an overall goal to maintain highly engaged contracted clinical staff across all regions through open communication, robust training, and responsive support. Help motivate Field Team Partners to build cooperative relationships and provide the highest level of internal and external customer service.The position includes acting as a primary resource to ensure company policies and procedures are carried out. You will partner with leadership teams across CareScout to strategically expand and advance the Field Partner Network and will oversee initial and continued training the clinicians. You will also partner with our Regional Clinical Leaders to engage with new Field Team Partners and Providers include home health, Assisted Living Facilities, and Nursing Homes and support the ongoing relationships with care facilities.What you will be doingPerform quality assessments, virtually and in person, for Providers as needed.Support network growth opportunities as needed by each Regional Clinical Leader.Drive implementation of assessment products through training and education Provide training of new and active contractors.Liaison for clinical clarifications and quality assuranceProvide coaching and educational needs to the Field Team to support overall quality.Responsible for assisting with user support of Field Network Portal platform.Share clarification data, common Field team concerns, continued educational needs and results from the Network to leadership team.Maintain open office hours for additional educational needs, questions, or 1:1 assistance.Other duties and responsibilities as assigned by the manager that support business needs, changes, and new initiatives Prepare and analyze quality results reports and present regional impactUp to 25% travel as requiredWhat you bringBachelor of Science in NursingActive and unencumbered state RN License3 – 5 years of supervisory experience10+ years of experience in case management, home care, acute care, and/or a rehabilitation setting preferably with a geriatric populationUnderstanding of single and cumulative medical conditions and their impact on the aging processA positive, solution-oriented mindset with the ability to maintain composure in high pressure situationsProven excellent analytical skills and business acumenAbility to document and communicate analytical results to key decision makersHigh level of organization and self-motivationStrong interpersonal relations, rapport building, and emotional intelligence; adaptable to changeExperience interpreting data, analyzing trends, and developing action plans based on patterns and trendsPreferred QualificationsProject Management experiencePrior experience in training and/or educationLong Term Care / Insurance industry knowledgeTelephonic case management / Home Health Care experienceMBA or master’s degreeWhat we offerGenworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.Competitive Compensation & Total Rewards IncentivesComprehensive Healthcare CoverageMultiple 401(k) Savings Plan OptionsAuto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family LeaveDisability, Life, and Long-Term Care InsuranceTuition Reimbursement, Student Loan Repayment and Training & Certification SupportWellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)Caregiver and Mental Health Support Services