Field Appraiser Northern Michigan/Traverse City
About the position
The Auto Club Group is seeking a Field Auto Physical Damage Appraiser to work remotely while providing exceptional customer service through in-person assessments of vehicle damage. This role involves inspecting vehicles, preparing damage estimates, and guiding customers through the claims process, including handling moderate to complex claims. The position offers a competitive salary and the potential for bonuses based on performance, with opportunities for career advancement within the organization.
Responsibilities
Deliver world-class customer service through in-person appointments to assess vehicle damage.
,
Inspect vehicles and prepare estimates of damage while monitoring repairs for customers.
,
Review documents and assist members in understanding their case files.
,
Guide customers through the auto repair process, handling moderate to complex claims including Total Loss.
,
Travel to field locations as necessary to complete job responsibilities.
Requirements
Associate degree in Business Administration, Insurance, or related field, or equivalent work experience.
,
One year of experience in negotiating claim settlements and preparing estimates.
,
Completion of relevant insurance training programs or designations (e.g., General Insurance Program, Associate in Claims).
,
Eligibility to acquire a State Adjuster's license within 90 days of hire, if required.
,
Valid state driver's license and knowledge of Fair Trade Practices relating to claims.
Nice-to-haves
Experience in the insurance or claims field.
,
Strong communication skills and excellent customer service abilities.
,
Effective organizational and follow-up skills.
Benefits
Competitive salary with potential monthly bonuses up to $500 based on performance.
,
Annual performance-based salary increases and corporate incentive plan bonus up to 4%.
,
4% automatic 401k enrollment with Company match up to 6%.
,
Comprehensive medical, dental, and vision coverage.
,
Paid time off (PTO) - up to 2 weeks in the first year, increasing to 3 weeks at 2 years.
,
Company cell phone and paid holidays.
,
Complimentary AAA membership and discounts on travel, entertainment, and shopping.
Apply Now
The Auto Club Group is seeking a Field Auto Physical Damage Appraiser to work remotely while providing exceptional customer service through in-person assessments of vehicle damage. This role involves inspecting vehicles, preparing damage estimates, and guiding customers through the claims process, including handling moderate to complex claims. The position offers a competitive salary and the potential for bonuses based on performance, with opportunities for career advancement within the organization.
Responsibilities
Deliver world-class customer service through in-person appointments to assess vehicle damage.
,
Inspect vehicles and prepare estimates of damage while monitoring repairs for customers.
,
Review documents and assist members in understanding their case files.
,
Guide customers through the auto repair process, handling moderate to complex claims including Total Loss.
,
Travel to field locations as necessary to complete job responsibilities.
Requirements
Associate degree in Business Administration, Insurance, or related field, or equivalent work experience.
,
One year of experience in negotiating claim settlements and preparing estimates.
,
Completion of relevant insurance training programs or designations (e.g., General Insurance Program, Associate in Claims).
,
Eligibility to acquire a State Adjuster's license within 90 days of hire, if required.
,
Valid state driver's license and knowledge of Fair Trade Practices relating to claims.
Nice-to-haves
Experience in the insurance or claims field.
,
Strong communication skills and excellent customer service abilities.
,
Effective organizational and follow-up skills.
Benefits
Competitive salary with potential monthly bonuses up to $500 based on performance.
,
Annual performance-based salary increases and corporate incentive plan bonus up to 4%.
,
4% automatic 401k enrollment with Company match up to 6%.
,
Comprehensive medical, dental, and vision coverage.
,
Paid time off (PTO) - up to 2 weeks in the first year, increasing to 3 weeks at 2 years.
,
Company cell phone and paid holidays.
,
Complimentary AAA membership and discounts on travel, entertainment, and shopping.
Apply Now