Express Auto Damage Insurance Claim Rep (Hybrid or Remote)
Mapfre is a company focused on insurance services, and they are seeking an Auto Damage Claim Representative to join their Claims, Physical Damage Department. The role involves adjusting first-party Express claims for Auto Physical Damage, ensuring effective communication and customer service throughout the claims process. Responsibilities Assure written and verbal communications are timely, professional and empathetic Deliver service to customers and agents aligned with contribution to the Departmental tNPS score Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards Ensure all parties involved in a loss are contacted to identify claim exposures Maximize utilization of preferred vendors and repair/appraisals channels Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations. Ensure timely and comprehensive responses to complaints with supervisory oversight Identify potentially fraudulent claims for transfer with Supervisory input Embrace and effectively manage a team centric approach Skills Associate's Degree and 1-3 years experience 0 - 1 year experience with Bachelor's Degree Excellent customer service and interpersonal skills are required Effective verbal and written skills are necessary Ability to work in a fast paced environment Company Overview MAPFRE a global insurance company. It was founded in 1935, and is headquartered in Madrid, Madrid, ESP, with a workforce of 10001+ employees. Its website is