**Experienced Virtual Customer Care Representative – Community Management and Customer Relations**

At arenaflex, we're not just building homes – we're building a community. As a leading homebuilder, we're dedicated to creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service. Our commitment to making a positive impact and fostering a culture of opportunity and growth has earned us recognition as a Fortune 500 company and a top homebuilder in the United States. **Join a Team that Empowers You to Build Your Future** We're seeking an experienced Virtual Customer Care Representative to join our team in Chantilly, VA. As a key member of our community management team, you'll be responsible for managing and overseeing homes under warranty in assigned communities, promoting positive working relationships with customers and trade partners, and coordinating and supervising the work of arenaflex trade partners. **Your Responsibilities on the Team** As a Virtual Customer Care Representative, you'll have the opportunity to make a real difference in the lives of our customers and contribute to the success of our communities. Your key responsibilities will include: * Promoting, facilitating, and fostering positive working relationships with arenaflex customers and trade partners * Regularly exercising sound judgment and discretion when working with homeowners and trade partners * Managing daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations * Approving trade partner invoices upon satisfactory completion of the job, not to exceed $1,250 * Proactively remedying any trade partner scheduling, communication, or payment-related issues * Ability to understand manufacturer recommendations for use and application of their products * Supervising and/or conducting pre-closing meetings, Demonstrations, Celebrations, and 30-day post-close visits * Reviewing and certifying the completion of each home within their community * Managing, supervising, and directing all aspects of customer relations for an assigned community * Conducting field meetings with trade partners, construction staff, and sales staff as needed * Being an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc. * Supervising, reviewing, and resolving the condition of their community, including entry features, road and pond maintenance, common areas, model centers, and signage **Requirements** To be successful in this role, you'll need: * A High School Diploma or equivalent required, or equivalent work experience * A Bachelor's degree in a related field preferred * Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder * A valid Driver's License with a good driving record * Valid auto insurance coverage * Advanced knowledge of scheduling, budgeting, and document management * Ability to read and interpret blueprints * Computer literacy and proficiency in MS Office products (Word and Excel) * Excellent follow-up, communication (written and verbal), and time management skills **Life at arenaflex** At arenaflex, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Our comprehensive benefits package includes: * Robust health insurance plans, including Medical, Dental, and Vision coverage * A 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5% * Paid Parental Leave and an Associate Assistance Plan * An Education Assistance Program and up to $30,000 in Adoption Assistance * Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies * A New Hire Referral Bonus Program and significant Home Purchase Discounts * Unique opportunities such as the Everyone's Included Day **Work Environment and Physical Requirements** As a Virtual Customer Care Representative, you'll work in a fast-paced construction environment, interacting with various division personnel, outside agencies, business partners, consultants, and homeowners. You'll need to be able to: * Work in excess of eight hours per day * Operate a motor vehicle * Climb stairs/ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds * Occasionally operate construction equipment * Sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages * Work in a construction environment under all weather conditions * Finger dexterity may be required to operate a computer keyboard and calculator **Equal Opportunity Employer** arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. **Ready to Join Our Team?** If you're a motivated and customer-focused individual with a passion for building relationships and driving results, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic team and build a rewarding career with arenaflex. Apply for this job