Experienced Third Shift Customer Solutions Representative (FULLY REMOTE) – Delivering Exceptional Service to careerzynith Customers
At careerzynith, we're dedicated to providing top-notch customer service and support to our valued clients. As a key member of our team, the Experienced Third Shift Customer Solutions Representative will play a vital role in ensuring that our customers receive exceptional service, even during the late-night hours. If you're a customer service professional with a passion for delivering high-quality service, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services to residential and commercial customers. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a fully remote team, we're dedicated to fostering a culture of collaboration, innovation, and continuous learning. Our team members enjoy a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.
**Job Summary**
As a Third Shift Customer Solutions Representative, you'll be responsible for delivering exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. You'll be the face of careerzynith, ensuring that our customers receive timely and accurate responses to their inquiries. Your commitment to providing high-quality service and maintaining effective communication with both customers and technicians will be essential to your success in this role.
**Responsibilities**
As a Third Shift Customer Solutions Representative, your key responsibilities will include:
* Answering inbound phone calls to schedule jobs and handle customer service inquiries
* Initiating outbound phone calls for scheduling of service calls
* Handling various customer inquiries and requests efficiently and accurately
* Dispatching the correct technician to each job based on qualifications, geography, and customer preference
* Utilizing Service Titan and ClearPath software to effectively plan and dispatch jobs
* Proactively communicating with customers regarding estimated arrival times and technician details
* Communicating with technicians regarding availability and expected completion time
* Ensuring accuracy of details on all scheduled calls
* Performing a variety of administrative duties as requested by supervisors and managers
* Interacting with service technicians and various customers from residential to commercial
* Other duties as assigned
**Requirements**
To be successful in this role, you'll need to possess the following qualifications and skills:
* High school diploma or equivalent (GED)
* Minimum of 3 years relevant work experience in a customer service environment
* Must live in Illinois and be able to reliably commute to McHenry, IL for training
* Previous dispatch experience is a plus
* Strong verbal and written communication skills
* Plumbing, Electric & HVAC experience is a plus
* Attention to detail
* Ability to manage priorities and workflow
* Ability to deal effectively with a diversity of individuals at all organizational levels
* Versatility, flexibility, and a willingness to work within constantly changing priorities
* Proficient in Microsoft Office
* Ability to work from home efficiently
* Ability and willingness to work nights and weekends
**Nice-to-Haves**
While not required, previous dispatch experience and Plumbing, Electric & HVAC experience would be a significant advantage in this role.
**Benefits**
As a valued member of the careerzynith team, you'll enjoy a comprehensive benefits package, including:
* Competitive salary and bonus structure
* Comprehensive health insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Professional development opportunities
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* Collaborative and dynamic work environment
**What We Offer**
At careerzynith, we're committed to providing our team members with the tools, training, and support they need to succeed. As a Third Shift Customer Solutions Representative, you'll have the opportunity to:
* Develop your customer service and communication skills
* Work with a diverse range of customers and technicians
* Utilize cutting-edge software and technology
* Collaborate with a dynamic and supportive team
* Enjoy a comprehensive benefits package and competitive compensation
* Pursue professional development opportunities and career growth
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Third Shift Customer Solutions Representative and take the first step towards a rewarding and challenging career with careerzynith.
Apply Job!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services to residential and commercial customers. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a fully remote team, we're dedicated to fostering a culture of collaboration, innovation, and continuous learning. Our team members enjoy a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.
**Job Summary**
As a Third Shift Customer Solutions Representative, you'll be responsible for delivering exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. You'll be the face of careerzynith, ensuring that our customers receive timely and accurate responses to their inquiries. Your commitment to providing high-quality service and maintaining effective communication with both customers and technicians will be essential to your success in this role.
**Responsibilities**
As a Third Shift Customer Solutions Representative, your key responsibilities will include:
* Answering inbound phone calls to schedule jobs and handle customer service inquiries
* Initiating outbound phone calls for scheduling of service calls
* Handling various customer inquiries and requests efficiently and accurately
* Dispatching the correct technician to each job based on qualifications, geography, and customer preference
* Utilizing Service Titan and ClearPath software to effectively plan and dispatch jobs
* Proactively communicating with customers regarding estimated arrival times and technician details
* Communicating with technicians regarding availability and expected completion time
* Ensuring accuracy of details on all scheduled calls
* Performing a variety of administrative duties as requested by supervisors and managers
* Interacting with service technicians and various customers from residential to commercial
* Other duties as assigned
**Requirements**
To be successful in this role, you'll need to possess the following qualifications and skills:
* High school diploma or equivalent (GED)
* Minimum of 3 years relevant work experience in a customer service environment
* Must live in Illinois and be able to reliably commute to McHenry, IL for training
* Previous dispatch experience is a plus
* Strong verbal and written communication skills
* Plumbing, Electric & HVAC experience is a plus
* Attention to detail
* Ability to manage priorities and workflow
* Ability to deal effectively with a diversity of individuals at all organizational levels
* Versatility, flexibility, and a willingness to work within constantly changing priorities
* Proficient in Microsoft Office
* Ability to work from home efficiently
* Ability and willingness to work nights and weekends
**Nice-to-Haves**
While not required, previous dispatch experience and Plumbing, Electric & HVAC experience would be a significant advantage in this role.
**Benefits**
As a valued member of the careerzynith team, you'll enjoy a comprehensive benefits package, including:
* Competitive salary and bonus structure
* Comprehensive health insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Professional development opportunities
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* Collaborative and dynamic work environment
**What We Offer**
At careerzynith, we're committed to providing our team members with the tools, training, and support they need to succeed. As a Third Shift Customer Solutions Representative, you'll have the opportunity to:
* Develop your customer service and communication skills
* Work with a diverse range of customers and technicians
* Utilize cutting-edge software and technology
* Collaborate with a dynamic and supportive team
* Enjoy a comprehensive benefits package and competitive compensation
* Pursue professional development opportunities and career growth
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Third Shift Customer Solutions Representative and take the first step towards a rewarding and challenging career with careerzynith.
Apply Job!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Apply for this job