**Experienced Technical Content Designer – Customer Service**

At arenaflex, we're revolutionizing the way people enjoy entertainment worldwide. With over 278 million paid memberships across 190 countries, we're shaping the future of global entertainment. Our members need our help from time to time, and that's where our Global Customer Service (CS) organization comes in – providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity, and getting our members back to streaming. arenaflex is looking for a talented Content Designer with a strong technical background to join our Customer Service Content Strategy team and improve the support experience for our members and customer service agents. **The Role** Our Customer Service Content Strategy team is dedicated to providing information that customers and agents supporting customers need to enjoy arenaflex. We focus on making sure customers can easily find and use information they need about arenaflex's services and features when they need it. As a Technical Content Designer, you will work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. You will have relevant technical experience in helping customers navigate technical issues such as troubleshooting and device issues in a clear and simple way that anyone can understand. **Responsibilities** - **Lead Large Complex Editorial Projects**: You will lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting. - **Create and Edit Customer Service Content**: You will create and edit Customer Service content, including Help Center and internal knowledge base articles, customer service emails, as well as other support materials. - **Ensure Consistent Content Style**: You will ensure consistent content style, tone, and format meet the evolving expectations of a global audience. - **Partner with Cross-Functional Teams**: You will partner closely with support operations, localization, legal, product design, and engineering teams. - **Create Style Guides and Editorial Training**: You will create, maintain, and update style guides and editorial training. - **Leverage Data for Content Recommendations**: You will leverage multiple data sources to provide data-driven analysis and content recommendations. **Qualifications** - **Bachelor's Degree**: You must have a Bachelor's degree in a relevant field. - **5+ Years of Experience**: You must have at least 5 years of relevant experience in technical content design, customer service, or a related field. - **Exceptional Writing and Editing Skills**: You must have exceptional writing, editing, project management, and communications skills. - **Technical Writing Experience**: You must have extensive technical or UI writing experience, writing for customer service organizations or highly technical environments for a consumer audience. - **Experience with Multiple Platforms**: You must have experience writing for different platforms, such as computer, mobile, or TV. - **Information Architecture and Content Management Systems**: You must have experience with information architecture and content management systems. - **Desired Qualities**: You should be an independent, self-starter with innovative thinking, curiosity, and a strong ability to drive improvements. You should also be a strong relationship builder with superior communication skills, including storytelling, and be highly adaptable and able to thrive in a fast-paced environment. **Compensation and Benefits** arenaflex provides comprehensive benefits, including: - **Annual Salary**: Our compensation structure consists solely of an annual salary, with a range of $50,000 - $190,000. - **Stock Options**: You choose each year how much of your compensation you want in salary versus stock options. - **Health Plans**: Comprehensive health plans, including mental health support. - **401(k) Retirement Plan**: A 401(k) retirement plan with employer match. - **Stock Option Program**: A stock option program. - **Disability Programs**: Disability programs. - **Health Savings and Flexible Spending Accounts**: Health savings and flexible spending accounts. - **Family-forming benefits**: Family-forming benefits. - **Life and Serious Injury Benefits**: Life and serious injury benefits. - **Paid Leave of Absence Programs**: Paid leave of absence programs. - **Flexible Time Off**: Full-time salaried employees are immediately entitled to flexible time off. **Work Environment and Culture** arenaflex is a unique culture and environment that values diversity, equity, and inclusion. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. **How to Apply** If you're passionate about creating amazing experiences for our members and are looking for a challenging and rewarding role, apply now to join our team at arenaflex. Apply for this job