**Experienced Student Success Coach – Academic Support and Guidance for Aspiring College Students**
Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At arenaflex, we're committed to making a difference, one amazing student at a time. Our team of dedicated professionals is passionate about empowering students to reach their educational goals and make the most of their abilities. We invite you to join us in this exciting role as a Student Success Coach and help students strive for academic excellence.
**About arenaflex**
arenaflex is a leading provider of education and career development services. Our mission is to inspire and support students in achieving their academic and professional goals. We're dedicated to creating a supportive and inclusive learning environment that fosters growth, innovation, and success. As a Student Success Coach, you'll be part of a dynamic team that's passionate about making a positive impact on students' lives.
**The Role**
As a Student Success Coach, you'll play a vital role in supporting students throughout their education program at arenaflex. You'll work closely with students to empower them to do their best work, overcome challenges, and develop the skills to become lifelong learners. Your primary responsibilities will include:
* Supporting enrollment, student development, and retention services while ensuring a quality learning experience
* Managing a group of assigned students and coaching each through their degree program, through proactive and timely outreach
* Encouraging and supporting students through daily and weekly outreach as they work to develop skills and knowledge for academic success
* Providing a trusted environment where students can share their thoughts, aspirations, concerns, and interests
* Offering and teaching students how to use resources to help maximize the success of each student
* Becoming a certified resume reviewer to provide resume and career development support
* Serving as a liaison for students, enabling them to connect with various departments
**What We're Looking For**
To succeed in this role, you'll need:
* A Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
* Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling
* Knowledge of academic policies and procedures
* Ability to learn technical skills quickly
* Excellent communication/listening skills, including a pleasant phone manner
* Strong customer support focus and attention to details
**What We Offer**
As a valued member of our team, you'll enjoy a range of benefits, including:
* Salary Range between $23 and $24 per hour
* Paid time off
* Comprehensive medical, pharmaceutical, dental, and vision benefits
* Health savings and flexible spending accounts
* 401(k) Savings Plan
* Life and Disability Insurance
* Tuition assistance
* Employee Stock Purchase Plan
* Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from
* Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
**Work Environment and Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home office. Our team is committed to creating a supportive and inclusive work environment that fosters growth, innovation, and success. We're passionate about making a positive impact on students' lives and are looking for like-minded individuals to join our team.
**Schedule**
Our hours of operation are Monday-Thursday 8am to 7pm CDT, and Friday & Saturday 8am to 5pm CDT. We hire people from all time zones that have availability during our hours of operation, in support of our students.
**How to Apply**
If you're passionate about making a difference in students' lives and are looking for a rewarding career opportunity, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
**Application Question(s)**
* You must have a Bachelor Degree for this role, have you graduated with a Bachelor degree?
**Education**
* Bachelor's (Preferred)
**Work Location**
* Remote
**About arenaflex**
arenaflex is a leading provider of education and career development services. Our mission is to inspire and support students in achieving their academic and professional goals. We're dedicated to creating a supportive and inclusive learning environment that fosters growth, innovation, and success. As a Student Success Coach, you'll be part of a dynamic team that's passionate about making a positive impact on students' lives.
**The Role**
As a Student Success Coach, you'll play a vital role in supporting students throughout their education program at arenaflex. You'll work closely with students to empower them to do their best work, overcome challenges, and develop the skills to become lifelong learners. Your primary responsibilities will include:
* Supporting enrollment, student development, and retention services while ensuring a quality learning experience
* Managing a group of assigned students and coaching each through their degree program, through proactive and timely outreach
* Encouraging and supporting students through daily and weekly outreach as they work to develop skills and knowledge for academic success
* Providing a trusted environment where students can share their thoughts, aspirations, concerns, and interests
* Offering and teaching students how to use resources to help maximize the success of each student
* Becoming a certified resume reviewer to provide resume and career development support
* Serving as a liaison for students, enabling them to connect with various departments
**What We're Looking For**
To succeed in this role, you'll need:
* A Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
* Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling
* Knowledge of academic policies and procedures
* Ability to learn technical skills quickly
* Excellent communication/listening skills, including a pleasant phone manner
* Strong customer support focus and attention to details
**What We Offer**
As a valued member of our team, you'll enjoy a range of benefits, including:
* Salary Range between $23 and $24 per hour
* Paid time off
* Comprehensive medical, pharmaceutical, dental, and vision benefits
* Health savings and flexible spending accounts
* 401(k) Savings Plan
* Life and Disability Insurance
* Tuition assistance
* Employee Stock Purchase Plan
* Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from
* Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
**Work Environment and Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home office. Our team is committed to creating a supportive and inclusive work environment that fosters growth, innovation, and success. We're passionate about making a positive impact on students' lives and are looking for like-minded individuals to join our team.
**Schedule**
Our hours of operation are Monday-Thursday 8am to 7pm CDT, and Friday & Saturday 8am to 5pm CDT. We hire people from all time zones that have availability during our hours of operation, in support of our students.
**How to Apply**
If you're passionate about making a difference in students' lives and are looking for a rewarding career opportunity, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
**Application Question(s)**
* You must have a Bachelor Degree for this role, have you graduated with a Bachelor degree?
**Education**
* Bachelor's (Preferred)
**Work Location**
* Remote