Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
**Location:** Denver, CO/REMOTE (Must be a resident of the State of Colorado)
**Duration:** 8+ Months
**Job Summary:**
At careerzynith, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!
**About careerzynith:**
careerzynith is a leading innovator in the tech industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing boundaries, embracing new ideas, and delivering exceptional results. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's committed to excellence and customer satisfaction.
**Responsibilities:**
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for providing critical assistance to our customers, ensuring the myColorado application runs smoothly, and resolving technical issues in a timely and efficient manner. Your key responsibilities will include:
* Providing Tier I support and customer assistance for our mobile application
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing the myColorado software on supported devices following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into the required tracking system
* Collaborating with cross-functional teams to resolve complex technical issues
* Providing exceptional customer service and support via live chat and other communication channels
**Minimum Qualifications:**
To be considered for this role, you must possess:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* OR
* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
**Substitutions:**
We understand that experience and education can come in different forms. If you don't meet the minimum qualifications, you may still be eligible for consideration if you have:
* Additional, appropriate paid or unpaid experience that substitutes for the required education on a year-for-year basis
* Additional appropriate education that substitutes for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
* Training or Certification related to the work assigned to the position, which will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
**Preferred Qualifications:**
While not required, we're looking for candidates with:
* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
**Skills and Competencies:**
To succeed in this role, you'll need:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong technical skills, including experience with mobile devices and operating systems
* Ability to learn and adapt quickly to new technologies and processes
* Strong customer service skills, with a focus on delivering exceptional results
**Career Growth Opportunities and Learning Benefits:**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Service Desk Specialist/Live Chat Agent, you'll have opportunities to:
* Develop your technical skills and expertise in mobile application support and customer assistance
* Collaborate with cross-functional teams to resolve complex technical issues
* Participate in training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
**Work Environment and Company Culture:**
careerzynith is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. As a Service Desk Specialist/Live Chat Agent, you'll work in a fast-paced environment with a team of passionate and dedicated professionals. Our company culture is built on:
* Collaboration and teamwork
* Innovation and creativity
* Customer satisfaction and excellence
* Continuous learning and development
* Work-life balance and flexibility
**Compensation, Perks, and Benefits:**
careerzynith offers a competitive compensation package, including:
* Competitive salary
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements and remote work options
* Professional development opportunities and training programs
* Access to cutting-edge technology and tools
**How to Apply:**
If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you! Apply now to become a part of the careerzynith team and help us revolutionize the way people interact with technology.
Apply Now!
Apply for this job
**Duration:** 8+ Months
**Job Summary:**
At careerzynith, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!
**About careerzynith:**
careerzynith is a leading innovator in the tech industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing boundaries, embracing new ideas, and delivering exceptional results. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's committed to excellence and customer satisfaction.
**Responsibilities:**
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for providing critical assistance to our customers, ensuring the myColorado application runs smoothly, and resolving technical issues in a timely and efficient manner. Your key responsibilities will include:
* Providing Tier I support and customer assistance for our mobile application
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing the myColorado software on supported devices following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into the required tracking system
* Collaborating with cross-functional teams to resolve complex technical issues
* Providing exceptional customer service and support via live chat and other communication channels
**Minimum Qualifications:**
To be considered for this role, you must possess:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* OR
* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
**Substitutions:**
We understand that experience and education can come in different forms. If you don't meet the minimum qualifications, you may still be eligible for consideration if you have:
* Additional, appropriate paid or unpaid experience that substitutes for the required education on a year-for-year basis
* Additional appropriate education that substitutes for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
* Training or Certification related to the work assigned to the position, which will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
**Preferred Qualifications:**
While not required, we're looking for candidates with:
* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
**Skills and Competencies:**
To succeed in this role, you'll need:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong technical skills, including experience with mobile devices and operating systems
* Ability to learn and adapt quickly to new technologies and processes
* Strong customer service skills, with a focus on delivering exceptional results
**Career Growth Opportunities and Learning Benefits:**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Service Desk Specialist/Live Chat Agent, you'll have opportunities to:
* Develop your technical skills and expertise in mobile application support and customer assistance
* Collaborate with cross-functional teams to resolve complex technical issues
* Participate in training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
**Work Environment and Company Culture:**
careerzynith is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. As a Service Desk Specialist/Live Chat Agent, you'll work in a fast-paced environment with a team of passionate and dedicated professionals. Our company culture is built on:
* Collaboration and teamwork
* Innovation and creativity
* Customer satisfaction and excellence
* Continuous learning and development
* Work-life balance and flexibility
**Compensation, Perks, and Benefits:**
careerzynith offers a competitive compensation package, including:
* Competitive salary
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements and remote work options
* Professional development opportunities and training programs
* Access to cutting-edge technology and tools
**How to Apply:**
If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you! Apply now to become a part of the careerzynith team and help us revolutionize the way people interact with technology.
Apply Now!
Apply for this job