**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**
Are you passionate about technology and helping others? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Service Desk Specialist/Live Chat Agent, providing critical assistance to keep our myColorado application running smoothly. **About blithequark** blithequark is a leading organization in the industry, dedicated to delivering innovative solutions that make a real difference in people's lives. Our team is passionate about technology, and we're committed to creating a work environment that's collaborative, inclusive, and supportive. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's shaping the future of mobile application support and customer assistance. **Job Summary** We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in CO. As a key member of our support team, you'll provide Tier I support and customer assistance for our mobile application, troubleshoot issues, and employ Incident Management procedures to ensure seamless customer experiences. If you're a technology enthusiast with a passion for helping others, we encourage you to apply. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, your responsibilities will include: * Providing Tier I support and customer assistance for our mobile application, ensuring timely and effective resolution of customer issues * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and methods * Employing Incident Management procedures to enter tickets into the required tracking system * Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction * Staying up-to-date with the latest technology trends and industry developments to provide expert advice and guidance to customers **Minimum Qualifications** To be considered for this role, you must meet one of the following minimum qualifications: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support * Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees **Substitutions** We recognize that experience and education can come in many forms. If you don't meet the minimum qualifications, you may still be eligible for consideration if you have: * Additional, appropriate paid or unpaid experience that substitutes for the required education on a year-for-year basis * Additional appropriate education that substitutes for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications * Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications **Preferred Qualifications** While not required, we encourage candidates with the following qualifications to apply: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models **Work Schedule** As a Service Desk Specialist/Live Chat Agent, you'll work a flexible schedule that includes: * 3 weeks of training Monday - Friday, 9AM - 6PM * Permanent schedule: Tuesday through Saturday, 9AM - 6PM **Remote Work** We offer remote work options for this role, but you must be a resident of the State of Colorado. All remote work must be performed in Colorado, and we will not consider out-of-state candidates who are looking to relocate to Colorado for this position. **What We Offer** As a Service Desk Specialist/Live Chat Agent at blithequark, you'll enjoy a range of benefits, including: * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and inclusive work environment * Flexible work schedule and remote work options * Access to the latest technology and industry developments * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and technology-savvy individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that's inclusive, respectful, and supportive of all employees. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job