Experienced Remote Technology Technical Support Representative – Delivering Exceptional Customer Experiences through Innovative Technical Solutions

Introduction to Teleperformance Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We are committed to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. Job Overview We are seeking an experienced and skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing front-line, first-level technical assistance to consumers, supporting client-specific high-speed internet services, and delivering an exceptional customer experience. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. If you are passionate about technology, customer service, and innovation, we encourage you to apply for this exciting opportunity. Core Responsibilities Provide front-line, first-level technical assistance for consumers, supporting client-specific high-speed internet services and delivering an exceptional customer experience Resolve technical problems within a fast-paced, customer-facing environment, troubleshooting and issue resolution assistance with client service and/or devices specific issues, including internet connectivity and performance troubleshooting Support customer needs related to client-specific high-speed internet services and/or devices, including troubleshooting, triage, and additional required resolution techniques Demonstrate advanced product knowledge and the ability to solve customer issues, resolving customer issues on the first call as frequently as possible Open and manage trouble ticket systems for user issues, data network, OS issues, and complete all work assignments within expected time frames Be patient, courteous, and friendly with customers at all times, demonstrating a positive attitude and addressing and solving technical problems in a timely manner Essential Qualifications Over 18 years of age High school diploma or equivalent Comfort with desktop computer systems Proven oral and written communication skills Familiarity with personal computers, operating systems, software, and computer terminology Demonstrated problem-solving skills Ability to work independently and multi-task Preferred Qualifications Previous experience in technical support or customer service Advanced knowledge of computer hardware, software, and networking Experience with troubleshooting and issue resolution techniques Strong analytical and problem-solving skills Excellent communication and interpersonal skills Work from Home Requirements Internet requirements: minimum subscribed download rate equal to or exceeds 25.0 Mbps, minimum subscribed upload rate equal to or exceeds 10.0 Mbps, ISP must have no packet loss and ping under 30ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet details required Clean and quiet workspace Career Growth Opportunities and Learning Benefits At Teleperformance, we believe in providing our employees with opportunities for growth and development. As a Technical Support Representative, you will have access to paid training, competitive wages, full benefits, and paid time off. You will also have the chance to interact with people from all walks of life, and no two days will be the same. Our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company, demonstrating that the sky is the limit for our employees. Work Environment and Company Culture We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Our mission is to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Compensation, Perks, and Benefits We offer a competitive salary, paid training, full benefits, including medical, dental, vision, 401k, and more, as well as paid time off and employee wellness and engagement programs. We believe in providing our employees with a comprehensive compensation package that recognizes their hard work and dedication. Conclusion If you are a motivated and skilled individual who is passionate about technology, customer service, and innovation, we encourage you to apply for this exciting opportunity. As a Technical Support Representative at Teleperformance, you will have the chance to make a real difference in people's lives, working in a collaborative and engaging environment, and interacting with people from all walks of life. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today! Teleperformance is an Equal Opportunity Employer, and we welcome applications from talented candidates from all backgrounds. 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