Senior Technical Support Engineer
WHAT YOU WILL BE DOING Communicate with end users/businesses to explain the issue(s) and solutions forimplementation related questions● Provide technical analysis for the production incidents, resolution, and root causeanalysis for the incidents● Publish knowledge articles for the incidents and service requests, prepare technicaldocuments for the standard operating procedures● Identify, debug and troubleshoot break fix issues and take it to a resolution● Respond and resolve issues within agreed service levels● Work closely with Engineering and DevSecOps teams for activities related tosupporting the IAM and CPAM service offerings WHAT YOU BRING Strong Domain knowledge in Identity and Access Management (IAM)● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,Sailpoint, OIM or ISIM● Knowledge and experience in invoking REST/SOAP web services using tools such asPostman● Database : Extensive experience in database operations & SQL● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)● Basic knowledge of operating systems such as Linux, Unix & windows● Prior experience integrating with any SSO providers● Experience working with global Customers and strong customer focus● Excellent written and verbal communication skills● Keywords: Cloud, Java, Scripting, Linux, SQL● Minimum 5 years experience in implementing various IGA solutions
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