Experienced Remote Medical Customer Service Specialist – Patient Advocacy and Support
At careerzynith, we're dedicated to delivering exceptional patient care and experiences. As a Remote Medical Customer Service Specialist, you'll play a vital role in our mission to provide compassionate and personalized support to our patients and clients. If you're a creative problem-solver with a passion for making a difference, we invite you to join our dynamic team.
**About careerzynith**
careerzynith is a leading healthcare organization that's committed to revolutionizing the way we deliver patient care. With a focus on innovation, empathy, and excellence, we're shaping the future of healthcare. Our team is comprised of passionate professionals who share a common goal: to make a meaningful impact on the lives of our patients and clients.
**Rewards for Doing Work That Matters**
As a Remote Medical Customer Service Specialist at careerzynith, you can expect a competitive salary, comprehensive benefits, and a range of rewards that will make you feel valued and appreciated. Some of the benefits you can look forward to include:
* Starting pay: $15.50/hr-$18.00/hr
* Cash bonuses (based on facility performance) up to $750.00 per quarter
* Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
* Paid vacation days
* Paid sick leave
* 6 paid holidays plus two personal holidays
* Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
* Promotional opportunities
* An employee-friendly environment focused on patient satisfaction
**Essential Duties**
As a Remote Medical Customer Service Specialist, your key responsibilities will include:
* Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues; or escalating to the next level using sound judgment
* Using a computer to navigate screens to notate and effectuate a positive patient experience
* Perform administrative duties by managing email, completing assignments, and other duties
* Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies
**Job Requirements**
To be successful in this role, you'll need to possess the following qualifications and skills:
* Be at least 18 years old with a high school diploma or GED
* Demonstrated ability to navigate a computer
* Demonstrated ability to be detail-oriented, analytical, and be a creative problem solver
* Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
* Ability to type at least 30 words per minute
* Must have reliable, consistent transportation
* Ability to pass a background check and a drug screen
**Wow Factors**
While not required, previous medical office experience, including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience, is a definite plus. Additionally, billing or other revenue cycle certifications can give you a competitive edge in this role.
**Training and Onboarding**
As a Remote Medical Customer Service Specialist, you'll undergo a comprehensive training program that will equip you with the skills and knowledge you need to succeed in this role. Our training program includes:
* A three-week training period, Monday-Friday from 8:00am - 4:30pm (CST time zone)
* Ongoing coaching and support to ensure your success
* Regular feedback and evaluation to help you grow and develop in your role
**Work Environment and Culture**
At careerzynith, we're committed to creating a work environment that's supportive, inclusive, and empowering. Our team is passionate about delivering exceptional patient care and experiences, and we're looking for like-minded individuals to join our ranks. As a Remote Medical Customer Service Specialist, you'll have the flexibility to work from home and enjoy a range of benefits that will make you feel valued and appreciated.
**How to Apply**
If you're a creative problem-solver with a passion for making a difference, we invite you to apply for this exciting opportunity. To apply, simply click on the link below and follow the easy application process.
Apply To This Job
**Simple Application Process**
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply for this job
**About careerzynith**
careerzynith is a leading healthcare organization that's committed to revolutionizing the way we deliver patient care. With a focus on innovation, empathy, and excellence, we're shaping the future of healthcare. Our team is comprised of passionate professionals who share a common goal: to make a meaningful impact on the lives of our patients and clients.
**Rewards for Doing Work That Matters**
As a Remote Medical Customer Service Specialist at careerzynith, you can expect a competitive salary, comprehensive benefits, and a range of rewards that will make you feel valued and appreciated. Some of the benefits you can look forward to include:
* Starting pay: $15.50/hr-$18.00/hr
* Cash bonuses (based on facility performance) up to $750.00 per quarter
* Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
* Paid vacation days
* Paid sick leave
* 6 paid holidays plus two personal holidays
* Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
* Promotional opportunities
* An employee-friendly environment focused on patient satisfaction
**Essential Duties**
As a Remote Medical Customer Service Specialist, your key responsibilities will include:
* Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues; or escalating to the next level using sound judgment
* Using a computer to navigate screens to notate and effectuate a positive patient experience
* Perform administrative duties by managing email, completing assignments, and other duties
* Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies
**Job Requirements**
To be successful in this role, you'll need to possess the following qualifications and skills:
* Be at least 18 years old with a high school diploma or GED
* Demonstrated ability to navigate a computer
* Demonstrated ability to be detail-oriented, analytical, and be a creative problem solver
* Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
* Ability to type at least 30 words per minute
* Must have reliable, consistent transportation
* Ability to pass a background check and a drug screen
**Wow Factors**
While not required, previous medical office experience, including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience, is a definite plus. Additionally, billing or other revenue cycle certifications can give you a competitive edge in this role.
**Training and Onboarding**
As a Remote Medical Customer Service Specialist, you'll undergo a comprehensive training program that will equip you with the skills and knowledge you need to succeed in this role. Our training program includes:
* A three-week training period, Monday-Friday from 8:00am - 4:30pm (CST time zone)
* Ongoing coaching and support to ensure your success
* Regular feedback and evaluation to help you grow and develop in your role
**Work Environment and Culture**
At careerzynith, we're committed to creating a work environment that's supportive, inclusive, and empowering. Our team is passionate about delivering exceptional patient care and experiences, and we're looking for like-minded individuals to join our ranks. As a Remote Medical Customer Service Specialist, you'll have the flexibility to work from home and enjoy a range of benefits that will make you feel valued and appreciated.
**How to Apply**
If you're a creative problem-solver with a passion for making a difference, we invite you to apply for this exciting opportunity. To apply, simply click on the link below and follow the easy application process.
Apply To This Job
**Simple Application Process**
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply for this job