**Experienced Remote Customer Service Representative – Health Insurance Enrollment and Support**

Are you a motivated and customer-focused individual looking for a challenging and rewarding role in the healthcare industry? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? If so, we invite you to join blithequark, a leading provider of innovative health insurance enrollment solutions, as a Remote Customer Service Representative. At blithequark, we're committed to making finding and enrolling in health insurance simple, and we're seeking reliable, dedicated, and self-driven individuals to join our elite teams. As a Remote Customer Service Representative, you'll play a vital role in delivering an amazing customer experience and helping unveil the mystery of finding and enrolling in health insurance. **About blithequark** blithequark is a pioneering company that has revolutionized the health insurance industry with its cutting-edge cloud-based enrollment tools. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Our innovative solutions serve state-based exchanges, brokers, insurers, and consumers, making us a trusted partner in the healthcare industry. **Why Join blithequark?** As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits, including: * Competitive hourly rate of $14.50, with performance incentives * Opportunities for career growth and professional development * Collaborative and supportive team environment * Flexible work arrangements, including remote work options * Comprehensive benefits package, including 401K match and individual coverage HRA (ICHRA) * Paid time off (PTO) and paid training * Performance and attendance-based incentives, in addition to the base pay **Essential Responsibilities** As a Remote Customer Service Representative, you'll be responsible for: * Handling inbound and outbound calls, delivering the highest level of customer service experience consistently * Managing customer accounts and providing technical support * Application data entry and online chat inquiries as assigned * Interpreting and following defined procedures and policies * Utilizing creative problem-solving skills to resolve customer issues * Demonstrating flexibility and adaptability to changing projects and updates * Managing time and tasks effectively, with multitasking and task prioritization * Completing extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent upon passing required exams * Adhering to regulated guidelines for communications via all channels **Qualifications** To succeed as a Remote Customer Service Representative at blithequark, you'll need: * Moderate to advanced computer skills * High level of comfort learning new technology * High level of professionalism * Excellent verbal and written communication skills * Comfortable working from home * Self-motivated and success-driven **Preferred Experience** While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be an asset. Familiarity with CRM systems and practices, as well as Spanish Bilingual skills, are also desirable. **What We Offer** As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits, including: * Paid training and comprehensive onboarding process * Full-time, seasonal temp-to-permanent roles with opportunities for career growth * Performance and attendance-based incentives, in addition to the base pay * The convenience of working from home * Collaborative and supportive team environment * 401K match and individual coverage HRA (ICHRA) * Paid time off (PTO) **Work Environment and Culture** At blithequark, we're committed to building a motivating and positive work environment, despite working remotely. Our team is dedicated to delivering exceptional customer experiences and making finding and enrolling in health insurance simple. We're passionate about innovation, customer satisfaction, and teamwork, and we're seeking like-minded individuals to join our elite teams. **How to Apply** If you're a motivated and customer-focused individual looking for a challenging and rewarding role in the healthcare industry, we invite you to apply for the Remote Customer Service Representative position at blithequark. Please visit our website to learn more about our company culture, benefits, and career opportunities. Apply Now! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job