Production Support Engineer II (SAS-Viya/AML)

CIBC is building a relationship-oriented bank for the modern world, seeking talented professionals who are dedicated to client success. As a Production Support Engineer II on the US Risk Technology team, you will support the anti-money laundering (AML) platform built using SAS Viya, focusing on application and database support, cloud computing, and collaboration with stakeholders.ResponsibilitiesInvestigate application issues; prioritize incidents based on impact and severityIdentify root causes and implement solutions to prevent recurrenceApply IT Infrastructure Library (ITIL) practices for incident, change, and problem managementWrite complex SQL queries; troubleshoot extract, transform, and load (ETL) pipelinesManage Linux virtual machines and a PostgreSQL database hosted on Microsoft AzureOversee production changes affecting CIBC’s SAS Viya AML platform, including bug fixes and version upgradesPerform disaster recovery testsBuild trusted working relationships with business stakeholders, technology partners, and external vendorsExpress technical concepts to non-technical audiences with precision and clarityStay up-to-date with emerging technologies, changes in the banking industry, and regulatory developmentsSkillsAt least 1 year of experience in an Application Support roleSolid experience with Linux virtual machinesWriting complex SQL queriesTechnical familiarity with cloud computing (preferably Azure)Strong communication skillsAbility to prioritize work effectively in a fast-paced environmentExperience with SAS ViyaRelevant certifications related to SAS ViyaExperience with IT Infrastructure Library (ITIL) practices for incident, change, and problem managementExperience with PostgreSQL databaseExperience with disaster recovery testsExperience with AutoSys Workload AutomationExperience with ServiceNow PlatformExperience with Red Hat Enterprise Linux (RHEL)BenefitsMedicalDentalVisionHealth Savings AccountLife InsuranceDisabilityOther Insurance PlansPaid Time Off (including Sick Leave, Parental Leave, and Vacation)Holidays401(k)Wellbeing supportMomentMakers, our social, points-based recognition programPurpose Day; a paid day off dedicated for you to use to invest in your growth and developmentCompany OverviewCIBC US provides tailored commercial and personal banking services, private banking, wealth management and small business financial solutions. It was founded in 2017, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://us.cibc.com/en/home.html.



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