Experienced Remote Contact Center Chat Representative – Financial Services and Customer Support Specialist at blithequark

Introduction to blithequark At blithequark, we are dedicated to providing exceptional financial services to our members, fostering a culture of excellence, and making a positive impact in the communities we serve. With a rich history spanning over six decades, we have grown into a leading financial institution, committed to delivering personalized support and innovative solutions to our members. As we continue to expand and evolve, we are seeking talented and passionate individuals to join our team as a Remote Contact Center Chat Representative. Job Overview Key Responsibilities Efficiently and effectively answer member inquiries, solve problems, and assist with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. Provide support to ensure online membership applications are completed and submitted within a timely manner. Effectively discuss member’s needs on financial matters through multiple remote technology secured/unsecured access channels. Act as a subject matter expert for all online products and services, including but not limited to: Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. Maintain a strong working knowledge of blithequark's products and services, staying up-to-date on the latest developments and offerings. Essential Qualifications A High School Diploma or equivalent. 1 year of experience in a customer service position, preferably in a financial services environment. Excellent oral, written, and telephone communication skills, with the ability to articulate complex information in a clear and concise manner. Strong problem-solving and member service skills, with a proven track record of resolving customer complaints and concerns. Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Preferred Qualifications Previous experience in a remote or virtual work environment, with a proven ability to work independently and manage time effectively. Knowledge of financial services and products, including banking, lending, and investments. Experience with customer relationship management (CRM) software and other technology platforms. Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Remote Contact Center Chat Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge, and prepare you for future career opportunities. Our goal is to provide a supportive and inclusive work environment, where you can thrive, learn, and succeed. Work Environment and Culture blithequark is dedicated to creating a positive and inclusive work environment, where diversity, equity, and inclusion are valued and respected. We believe that our differences make us stronger, and we strive to create a culture that is welcoming, supportive, and empowering. As a Remote Contact Center Chat Representative, you will be part of a dynamic team, working together to deliver exceptional customer service and support. Compensation and Benefits blithequark offers a competitive compensation package, including a comprehensive benefits program, designed to support the well-being and financial security of our employees. Our benefits include: Medical, Dental, and Vision Insurance with generous employer premium contributions. Health Savings Account with employer contributions for eligible employees. Employer-Paid Group Life Insurance. Voluntary Dependent Life Insurance. Retiree insurance for eligible employees. Paid Vacation & Sick Leave. 15 Paid Holidays, including a Cultural Floating Holiday. 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. Paid Time Off to volunteer with approved non-profits and charities. Tuition Reimbursement Program. Work Schedule and Telecommuting The typical work schedule for this position is Monday-Friday, 8:00 AM – 5:00 PM. Telecommuting is possible for this position once training is complete, and you will be required to meet the requirements for our Telecommuting Program, including: A dedicated workspace. A secure and strong internet connection. Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift. An environment free from loud noises or outside distractions. The first 60 days will be on-site for training at our Corporate Campus. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for the Remote Contact Center Chat Representative position at blithequark. This is an exciting opportunity to join a dynamic team, work in a fast-paced environment, and contribute to the growth and success of our organization. Apply today and take the first step towards a rewarding and challenging career with blithequark! Apply for this job