Experienced Remote Contact Center Chat Representative – Delivering Exceptional Member Experiences through Digital Channels at blithequark

Introduction to blithequark At blithequark, we are passionate about providing top-notch financial services to our members, and we are committed to making a positive impact in the communities we serve. With a rich history dating back to 1956, we have grown into a leading state-chartered credit union, serving over 68,000 members nationwide. Our mission is built on a foundation of faith, and we strive to create a safe and inclusive work environment that values diversity, promotes innovation, and fosters a culture of excellence. We are now seeking a highly skilled and motivated Remote Contact Center Chat Representative to join our team and contribute to our continued success. Job Overview The Remote Contact Center Chat Representative plays a vital role in delivering exceptional member experiences through various digital channels, including chat, messaging, email, and phone. As a one-stop shop for our members, you will be responsible for providing resolution on a wide range of topics, from debit cards and disputes to deposits and transfers. You will also have the opportunity to cross-sell blithequark products and services, open and close deposit accounts, and provide expert guidance on our online products and services. If you are a customer-focused individual with excellent communication skills and a passion for sales, we encourage you to apply for this exciting opportunity. A Day in the Life of a Remote Contact Center Chat Representative As a Remote Contact Center Chat Representative at blithequark, your day will be filled with a variety of challenging and rewarding tasks, including: Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. Providing support to ensure online membership applications are completed and submitted within a timely manner. Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels. Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. Maintaining a strong working knowledge of blithequark's products and services. Skills and Qualifications To be successful in this role, you will need to possess the following skills and qualifications: A High School Diploma or equivalent. 1 year of experience in a customer service position. Excellent oral, written, and telephone communication skills. Strong problem-solving and member service skills. Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Ability to meet the requirements for our Telecommuting Program, including a dedicated workspace, secure and strong internet connection, and an environment free from loud noises or outside distractions. Essential Qualifications In addition to the above skills and qualifications, the ideal candidate will: Be comfortable working in a sales environment and have a strong desire to cross-sell blithequark products and services. Have excellent grammar and writing skills, with the ability to communicate complex information in a clear and concise manner. Be able to work independently and as part of a team, with a strong focus on delivering exceptional member experiences. Preferred Qualifications While not required, the following qualifications are preferred: Previous experience working in a contact center or customer service environment. Knowledge of financial products and services, including debit cards, deposits, and loans. Experience with online banking and mobile banking platforms. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Contact Center Chat Representative, you will have access to a range of training and development opportunities, including: Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role. Ongoing coaching and feedback to help you achieve your goals and develop your skills. Opportunities for career advancement and professional growth within the organization. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. Our culture is built on a foundation of faith, and we strive to create a safe and welcoming space for all employees. We value diversity, promote innovation, and foster a culture of excellence. As a Remote Contact Center Chat Representative, you will be part of a dynamic and supportive team that is passionate about delivering exceptional member experiences. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: Hourly rate of $17.00 - $20.80. Medical, Dental, and Vision Insurance with generous employer premium contributions. Health Savings Account with employer contributions for eligible employees. Employer-Paid Group Life Insurance. Voluntary Dependent Life Insurance. Paid Vacation & Sick Leave. 15 Paid Holidays, including a Cultural Floating Holiday. 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. Paid Time Off to volunteer with approved non-profits and charities. Tuition Reimbursement Program. Conclusion If you are a motivated and customer-focused individual with a passion for sales and a desire to deliver exceptional member experiences, we encourage you to apply for the Remote Contact Center Chat Representative role at blithequark. With our comprehensive training program, ongoing coaching and feedback, and opportunities for career advancement, you will have the support and resources you need to succeed in your role. Join our dynamic and supportive team and be part of a culture that values diversity, promotes innovation, and fosters a culture of excellence. Apply now and take the first step towards a rewarding and challenging career at blithequark. Apply for this job