**Experienced Product Manager – Retention, Customer Experience & Engagement at blithequark**

Are you a seasoned product manager with a passion for driving customer retention and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further than this exciting opportunity to join blithequark's Customer Experience & Engagement team as a Product Manager – Retention, Customer Experience & Engagement. In this role, you will be responsible for developing and executing data-driven retention initiatives to support blithequark's goals around device health, subscription retention, and user engagement. You will work closely with cross-functional teams, including Product, Business Intelligence, Hardware, and Data Science, to understand product usage, customer behaviors, and pain points impacting retention. Your expertise will be essential in identifying opportunities and proposing communications that improve the blithequark customer experience. **A Day in the Life** As a Product Manager – Retention, Customer Experience & Engagement at blithequark, you will have the opportunity to make a real impact on our customers and drive retention. Your day may start by reviewing customer feedback and product usage data to identify friction points, then collaborating with the product team to develop an email campaign to reengage lapsed users. In the afternoon, you might present retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints. The variety of projects and ability to directly influence customer loyalty is what makes this role so exciting. **About the Team** The Customer Experience & Engagement team at blithequark is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. Whether recommending new smart home solutions or ensuring current devices remain online and performing well, the CxE team is constantly finding ways to engage and retain blithequark's growing customer base. **Key Responsibilities** * Manage audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention. * Collaborate cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention. * Leverage data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the blithequark customer experience. * Test, track, and measure the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement. * Communicate campaign performance and recommendations to leadership to inform future retention strategies. * Stay up-to-date on industry trends and best practices in customer retention to continuously improve blithequark's approach. **Basic Qualifications** * 5+ years of product or program management, product marketing, business development, or technology experience * Bachelor's degree or equivalent * Experience owning/driving roadmap strategy and definition * Experience with end-to-end product delivery * Experience with feature delivery and tradeoffs of a product * Experience as a product manager or owner * Experience owning technology products **Preferred Qualifications** * Experience in influencing senior leadership through data-driven insights * Experience working across functional teams and senior stakeholders **What We Offer** * Competitive compensation package, including a base salary ranging from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market * Equity, sign-on payments, and other forms of compensation as part of a total compensation package * Full range of medical, financial, and/or other benefits * Opportunity to work with a dynamic team of experts in customer experience and engagement * Collaborative and inclusive work environment * Professional development opportunities to help you grow in your career **About blithequark** blithequark is a leading provider of innovative solutions for smart home and IoT devices. We are committed to delivering exceptional customer experiences and are passionate about making a positive impact on our customers' lives. Our team is dedicated to innovation, collaboration, and customer satisfaction, and we are looking for talented individuals like you to join us on this journey. **How to Apply** If you are a motivated and experienced product manager with a passion for customer retention and experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert link]. **Los Angeles County Applicants** Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Apply Now** Apply Job! Apply for this job