[Remote] Senior ML Engineer, Generative AI

Note: The job is a remote job and is open to candidates in USA. Guidewire Software is a platform trusted by P&C insurers to engage, innovate, and grow efficiently. As a Senior ML Engineer, Generative AI, you will drive the design, development, and operation of GenAI solutions and LLM capabilities, collaborating with cross-functional teams to enhance AI-powered workflows for insurance customers.ResponsibilitiesLead the design, implementation, and evolution of Guidewire’s GenAI and LLM products, including data ingestion, feature pipelines, model training, fine-tuning, deployment, and monitoring on AWS (e.g., S3, EC2, RDS, SageMaker)Architect and build robust ML/LLM pipelines that power high-impact use cases such as claim summarization, underwriting assistance, pricing and rating intelligence, and developer productivity tools across our product portfolioDevelop and optimize LLM solutions using techniques such as prompt engineering, retrieval-augmented generation (RAG), vector databases, and fine-tuning to deliver reliable, safe, and high-performing experiences for insurance usersCollaborate with Product Strategy, PDO, and Professional Services teams to align GenAI capabilities with the broader Product VPMOM, Agentic AI product roadmap, and customer adoption goals (including Claims Summary, Underwriting Assistant, Codelift, and other GenAI “lifts”)Establish and apply ML Ops best practices for CI/CD, experimentation, evaluation, observability, and responsible AI, ensuring models are auditable, secure, and production-ready at scaleMentor and coach engineers and data scientists, conduct code and design reviews, and champion technical excellence, including performance, reliability, and cost efficiency of AI workloadsPartner with cross-functional teams (Security, Finance, BizTech, GTM) to ensure AI solutions adhere to data governance and security controls, and contribute to Guidewire’s mission to transform how P&C insurers do business through cloud, analytics, and AISkillsDemonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement5+ years of professional experience in Machine Learning and/or Data Science, including end-to-end delivery of production ML systemsDeep expertise in Python and experience building scalable ML/LLM services and pipelines, ideally on AWS using services such as S3, EC2, RDS, and SageMakerStrong understanding of ML Ops practices for model development, deployment, monitoring, and lifecycle management (including CI/CD for ML, experiment tracking, model registries, and drift detection)Hands-on experience with classical and gradient-boosting models (such as GLM, Random Forest, and XGBoost) and their application to real-world business problemsDeep understanding of neural networks and transformer-based architectures for LLMs and chat models, including familiarity with open-source foundation models and their fine-tuning and inferenceExperience with prompt engineering, RAG and related LLM architecture patterns, and vector databases for semantic search and retrievalSolid knowledge of evaluating and monitoring LLM performance using NLP and LLM-assisted metrics, with a focus on safety, robustness, and user experienceDemonstrated technical leadership: driving design decisions, leading complex engineering efforts, mentoring peers, and conducting thoughtful code and architecture reviewsBachelor's or Master's Degree in Computer Science, or equivalent practical experienceExperience building data pipelines and features using SQL, Spark, or AWS GlueExperience with containerization and orchestration (Docker, Kubernetes) and creating backend APIs to expose ML/LLM servicesFamiliarity with CI/CD and infrastructure-as-code practices and tools such as TeamCity and TerraformBackground in insurance, banking, or financial services, or interest in becoming deeply fluent in P&C insurance to better shape high-value AI and GenAI use casesBenefitsFlexible work environment.Health and wellness benefits.Paid time off programs including volunteer time off.Market-competitive pay and incentive programs.Continual development and internal career growth opportunities.Health, dental, and vision insurancePaid time offCompany sponsored retirement planAnnual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performanceCompany OverviewGuidewire Software provides core back-end systems software to the global property, casual and worker's compensation insurance industry. It was founded in 2001, and is headquartered in San Mateo, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.guidewire.com.Company H1B SponsorshipGuidewire Software has a track record of offering H1B sponsorships, with 21 in 2026, 78 in 2025, 80 in 2024, 85 in 2023, 117 in 2022, 108 in 2021, 148 in 2020. Please note that this does not guarantee sponsorship for this specific role.