**Experienced Principal Data Scientist, Customer Intelligence – Driving Business Outcomes with Data-Driven Insights at arenaflex**

At arenaflex, we're not just a software company – we're the pioneers of the Experience Management category, serving over 18,000 clients globally. Our mission is to bring humanity, connection, and empathy back to business, and we're looking for a talented Principal Data Scientist to join our client-facing data science team. As a trusted advisor to our clients, you'll combine your passion for data science with your ability to share insights and drive impact. If you have 15+ years of experience as a data science practitioner, a strong background in R, and a desire to make a difference, we want to hear from you. **Why arenaflex is the Ideal Place for You** At arenaflex, we're a nimble and collaborative team that's empowered to set aggressive goals and move fast to achieve them. We encourage strategic risks and complex problem-solving, and we're committed to career growth and innovation. Our client-facing data science team is instrumental in ensuring our clients derive maximum insight, action, and value from our services and products. As a Principal Data Scientist, you'll have the opportunity to develop new ways to solve client problems using data science methods and drive business outcomes. **Key Responsibilities** As a Principal Data Scientist, Customer Intelligence, you'll be responsible for: * Improving data science craft by answering client business questions using data science methods and tools, ideating on potential approaches, and selecting the most appropriate methods to solve the problem. * Storytelling with insights by delivering actionable and insightful presentations to our key customers undergirded by predictive, explanatory, and/or descriptive analyses. * Building relationships with key clients and internal counterparts, and contributing to ongoing improvements in data science methods, tools, visualizations, and ways of working. * Collaborating with leaders across different functions to develop and execute multidisciplinary solutions and improve the customer experience. * Supporting large sales efforts to demonstrate the value of arenaflex's advisory services to our prospective customers. * Working with our global leadership team to lead the development of new and innovative Data Science and Insights offerings that meet our customers' emerging needs and support new product releases. * Collaborating with the Product team to provide real-world scalable client insights that shape the Product roadmap. **What We're Looking For** We're looking for a highly experienced data scientist with a strong background in R, a graduate degree in a technical field, and a demonstrated knowledge of both the theory and practice of data science. You should have: * 10+ years of delivering data-driven insights to stakeholders (internal or external) * 10+ years of experience wrangling data focused on human-centered business problems * 4+ years of hands-on coding experience in R * A solid understanding of rigorous research methodology, e.g., survey design and experimental design * 4+ years of work experience as a client-facing data scientist/analytical consultant * A demonstrated history of working successfully with external/internal clients as evidenced by strong Data Science project work and impact * The ability to communicate complex concepts in a clear, concise, and compelling composition * Strong writing and presentation skills * The ability to build trusted, peer relationships with clients * The ability to communicate effectively to both highly academic and business (non-academic) audiences **What You'll Get** As a Principal Data Scientist, Customer Intelligence at arenaflex, you'll enjoy: * A competitive salary, performance bonuses, and generous savings fund match * A $1,800 USD Experience bonus to be used for an "Experience" of your choosing * Quarterly Wellness Reimbursement, which can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more * Amazing QGroup Communities, including MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy * Opportunities for career growth and advancement in a rapidly growing tech company * A collaborative and innovative work environment that encourages strategic risks and complex problem-solving **Why arenaflex is a Great Place to Work** arenaflex is an equal opportunity employer, and we're committed to the inclusion of all qualified individuals. We're a company that values diversity, equity, and inclusion, and we're dedicated to creating a workplace that's welcoming and inclusive for everyone. We're also committed to providing reasonable accommodations for individuals with disabilities and ensuring that our workplace is accessible and inclusive. **How to Apply** If you're a highly experienced data scientist with a passion for driving business outcomes with data-driven insights, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **About arenaflex** arenaflex is a software company that's dedicated to helping businesses deliver exceptional frontline experiences, build high-performing teams, and design products people love. We're the pioneers of the Experience Management category, serving over 18,000 clients globally. Our mission is to bring humanity, connection, and empathy back to business, and we're looking for talented individuals like you to join our team. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with talented individuals who are passionate about data science and driving business outcomes. Apply for this job