Experienced Phone and Chat Specialist with Bonus Opportunity – Join careerzynith's Critical Team Supporting Essential Healthcare Workers
At careerzynith, we're on a mission to revolutionize the way we connect healthcare professionals with facilities in need of their expertise. As a critical member of our team, you'll play a vital role in verifying the credentials of nurses and facilitating their deployment to the frontlines. If you're a customer service enthusiast with a passion for making a difference, we invite you to join our dynamic team as a Phone and Chat Specialist.
**About careerzynith**
careerzynith is a leading provider of innovative solutions for the healthcare industry. Our cutting-edge platform connects healthcare professionals with facilities, ensuring that patients receive the best possible care. As a company, we're committed to excellence, innovation, and making a positive impact on the lives of others. Our team is comprised of dedicated professionals who share a common goal: to revolutionize the way we deliver healthcare.
**Key Responsibilities**
As a Phone and Chat Specialist, you'll be responsible for:
* Managing large volumes of inbound and outbound calls in a timely manner
* Handling multiple chat channels simultaneously
* Following established communication scripts to ensure seamless interactions
* Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
* Accessing company and client resources to accurately handle calls
* Performing data entry and customer service tasks
* Navigating online efficiently to verify nurses' credentials
* Working requests/records received for those requesting to sign up for a shift
* Identifying customers' needs, researching to see if requests have the necessary credentials
* Demonstrating flexibility and adaptability in a fast-paced environment
* Maintaining punctuality and attendance at all scheduled times
* Remaining positive and professional in all customer interactions
**Essential Qualifications**
To succeed in this role, you'll need:
* 1 year of customer service or customer support experience
* 1 year of previous call center or office background experience required
* Technical savvy and proficiency in navigating online platforms
* Previous remote work from home experience a plus
* Quick learner and ability to work independently
* Type 35 words per minute accurately
* Strong phone and verbal communication skills, along with active listening
* A background check applicable with state and federal laws is required
**Preferred Qualifications**
While not required, the following qualifications will make you an even stronger candidate:
* Previous experience in a similar role or industry
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Proficiency in Microsoft Office and Google Suite
* Experience with CRM software and data entry
**Skills and Competencies**
To excel in this role, you'll need to possess:
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Proficiency in navigating online platforms and software
* Ability to multitask and prioritize tasks effectively
* Strong attention to detail and organizational skills
* Flexibility and adaptability in a fast-paced environment
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their skills. As a Phone and Chat Specialist, you'll have access to:
* Ongoing training and development opportunities
* Mentorship and coaching from experienced team members
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on:
* Collaboration and teamwork
* Innovation and creativity
* Excellence and quality
* Respect and empathy for our customers and colleagues
* A commitment to making a positive impact on the lives of others
**Compensation, Perks, and Benefits**
As a Phone and Chat Specialist, you'll enjoy:
* Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
* Work hours: Shifts between 7:00am-7:00pm (CST) Work Days: Mon-Fri and rotating weekends
* Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
* Status: Full Time 40 hours
* Equipment Provided: Equipment will be shipped to you for full-time permanent employees
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
**Hardware/Software Requirements**
To ensure seamless performance, you'll need:
* Processor: Intel Core i5 5200 Series or greater
* Memory: 8GB on Windows 8.1 / 10 64 bits
* Screen Resolution: 1280x768 or higher, dual monitors required
* USB headset
* Up-to-date antivirus software must be installed on the platform and a recent scan completed (Will be checked prior to allowing login to system)
* Firewall must be enabled (Will be checked prior to allowing login to system)
**How to Apply**
If you're a motivated and customer-focused individual with a passion for making a difference, we invite you to apply for this exciting opportunity. Click the link below to submit your application:
Apply Now!
We look forward to welcoming you to our team!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions for the healthcare industry. Our cutting-edge platform connects healthcare professionals with facilities, ensuring that patients receive the best possible care. As a company, we're committed to excellence, innovation, and making a positive impact on the lives of others. Our team is comprised of dedicated professionals who share a common goal: to revolutionize the way we deliver healthcare.
**Key Responsibilities**
As a Phone and Chat Specialist, you'll be responsible for:
* Managing large volumes of inbound and outbound calls in a timely manner
* Handling multiple chat channels simultaneously
* Following established communication scripts to ensure seamless interactions
* Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
* Accessing company and client resources to accurately handle calls
* Performing data entry and customer service tasks
* Navigating online efficiently to verify nurses' credentials
* Working requests/records received for those requesting to sign up for a shift
* Identifying customers' needs, researching to see if requests have the necessary credentials
* Demonstrating flexibility and adaptability in a fast-paced environment
* Maintaining punctuality and attendance at all scheduled times
* Remaining positive and professional in all customer interactions
**Essential Qualifications**
To succeed in this role, you'll need:
* 1 year of customer service or customer support experience
* 1 year of previous call center or office background experience required
* Technical savvy and proficiency in navigating online platforms
* Previous remote work from home experience a plus
* Quick learner and ability to work independently
* Type 35 words per minute accurately
* Strong phone and verbal communication skills, along with active listening
* A background check applicable with state and federal laws is required
**Preferred Qualifications**
While not required, the following qualifications will make you an even stronger candidate:
* Previous experience in a similar role or industry
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Proficiency in Microsoft Office and Google Suite
* Experience with CRM software and data entry
**Skills and Competencies**
To excel in this role, you'll need to possess:
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Proficiency in navigating online platforms and software
* Ability to multitask and prioritize tasks effectively
* Strong attention to detail and organizational skills
* Flexibility and adaptability in a fast-paced environment
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their skills. As a Phone and Chat Specialist, you'll have access to:
* Ongoing training and development opportunities
* Mentorship and coaching from experienced team members
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on:
* Collaboration and teamwork
* Innovation and creativity
* Excellence and quality
* Respect and empathy for our customers and colleagues
* A commitment to making a positive impact on the lives of others
**Compensation, Perks, and Benefits**
As a Phone and Chat Specialist, you'll enjoy:
* Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
* Work hours: Shifts between 7:00am-7:00pm (CST) Work Days: Mon-Fri and rotating weekends
* Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
* Status: Full Time 40 hours
* Equipment Provided: Equipment will be shipped to you for full-time permanent employees
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
**Hardware/Software Requirements**
To ensure seamless performance, you'll need:
* Processor: Intel Core i5 5200 Series or greater
* Memory: 8GB on Windows 8.1 / 10 64 bits
* Screen Resolution: 1280x768 or higher, dual monitors required
* USB headset
* Up-to-date antivirus software must be installed on the platform and a recent scan completed (Will be checked prior to allowing login to system)
* Firewall must be enabled (Will be checked prior to allowing login to system)
**How to Apply**
If you're a motivated and customer-focused individual with a passion for making a difference, we invite you to apply for this exciting opportunity. Click the link below to submit your application:
Apply Now!
We look forward to welcoming you to our team!
Apply for this job