Experienced Pharmacy Data Entry Supervisor – Team Leadership and Operations Management in Louisville, KY at careerzynith
**Join the careerzynith Team and Unlock Your Potential**
Are you a motivated and experienced leader looking to take your career to the next level? Do you have a passion for pharmacy data entry and a desire to lead a high-performing team? Look no further than careerzynith, a leading healthcare organization dedicated to delivering exceptional patient care and innovative solutions.
**About careerzynith**
careerzynith is a dynamic and growing healthcare organization that is committed to making a positive impact on the lives of our patients and communities. With a strong focus on quality, safety, and customer service, we are seeking an experienced Pharmacy Data Entry Supervisor to join our team in Louisville, KY.
**Job Summary**
The Pharmacy Data Entry Supervisor will be responsible for leading a team of pharmacy data entry professionals, ensuring the accurate and efficient processing of prescription data, and providing exceptional customer service to patients and healthcare providers. This is a challenging and rewarding role that requires strong leadership, communication, and problem-solving skills.
**Key Responsibilities**
* Lead a team of pharmacy data entry professionals, providing guidance, coaching, and training to ensure high-quality performance and productivity.
* Ensure the accurate and efficient processing of prescription data, meeting or exceeding quality and productivity standards.
* Collaborate with program teams to assess current and future data entry needs, ensuring proper staffing and resource allocation.
* Coordinate and supervise daily activities, including interviewing, selection, orienting, training, coaching, performance management, and other HR-related tasks.
* Monitor attendance, timecard approval, and PTO requests, ensuring compliance with company policies and procedures.
* Ensure pharmacy technicians understand and comply with all pharmacy objectives, performance standards, and policies.
* Assist Team Leads with answering questions regarding best practices and provide guidance on operational issues.
* Identify operational issues, suggest, and implement improvements to enhance team performance and efficiency.
* Monitor and evaluate performance, train, coach, and escalate performance issues as necessary.
* Monitor Key Performance Indicators (KPIs) to achieve business objectives and drive continuous process improvement.
* Perform routine audits to ensure standard operating procedure (SOP) compliance.
* Ensure completion of new hire on-boarding and competency training.
* Prepare reports and analyze data to assist management of goals.
* Work with other supervisors and management team members to support Custom Pharmacy Solutions and maximize customer satisfaction.
* Keep management updated on all activities, metrics, and issues.
* Provide communication and follow-up to ensure teams are fully informed of all new information related to products, procedures, customer needs, and company-related issues, changes, or actions.
**Qualifications**
* Bachelor's Degree and/or three (3) or more years related experience or equivalent combination of education and experience.
* Three (3) or more years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field.
* Two (2) or more years of supervisory experience providing customer service to patients, clients, or customers, including meeting quality standards for services – preferably in a call center setting.
* Registered and licensed pharmacy technician by the Kentucky Board of Pharmacy in good standing.
* Commitment to complete the ‘technician in training’ requirements approved by the Indiana Board of Pharmacy within one year of hire date, if unlicensed.
* Nationally certified through the PTCB or another approved certifying agency (preferred, but not required).
* Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology.
**Knowledge, Skills, and Abilities**
* Ability to coach, train, and motivate employees and evaluate their performance.
* Service-minded; focus on recognizing and meeting the needs of others (especially patients and care partners).
* Able to manage one's own time and that of their direct reports; seeks agreement on resource allocation considering all stakeholders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and spend only on things that improve customer satisfaction.
* Thorough understanding of the State of Kentucky Board of Pharmacy Regulations.
* Personal initiative and commitment to team and organizational goals.
* Ability to work independently with minimal supervision.
* Ability to work under pressure and appropriately prioritize responsibilities.
* Ability to accept changing workflows and unexpected demands requiring flexibility.
* Excellent verbal and written communication skills.
* Excellent analytical, problem-solving, and decision-making skills.
* Excellent interpersonal and customer service skills.
* Excellent organization skills with attention to detail.
* Excellent typing/keyboard skills.
* Ability to learn from a variety of techniques.
* Ability to accept ambiguity at times and apply decision-making skills to determine course of action.
* Ability to follow established process flows.
* Ability to perform accurately and efficiently when inputting information into computer software.
* Ability to effectively multi-task.
* Strong computer skills including Microsoft Office products, presentation software, communication and collaboration tools, and Adobe PDF or comparable.
* Basic math skills.
* Strong understanding and practice of data entry, medical records, and dispensing systems and equipment.
* Ability to possess and obtain knowledge of medication names – generic and trade.
* Ability to recognize subtle differences in names and numbers.
* Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations.
**Physical Demands**
* Location of job activities 100% inside.
* Stand and sit for prolonged periods of time.
**Reasonable Accommodations**
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**What We Offer**
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Comprehensive training and onboarding program.
* Access to cutting-edge technology and resources.
**How to Apply**
If you are a motivated and experienced leader looking to take your career to the next level, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [careerzynith careers email]. We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Contact Us**
For more information about this opportunity, please contact our HR department at [careerzynith HR email] or [careerzynith HR phone number].
Apply for this job
Are you a motivated and experienced leader looking to take your career to the next level? Do you have a passion for pharmacy data entry and a desire to lead a high-performing team? Look no further than careerzynith, a leading healthcare organization dedicated to delivering exceptional patient care and innovative solutions.
**About careerzynith**
careerzynith is a dynamic and growing healthcare organization that is committed to making a positive impact on the lives of our patients and communities. With a strong focus on quality, safety, and customer service, we are seeking an experienced Pharmacy Data Entry Supervisor to join our team in Louisville, KY.
**Job Summary**
The Pharmacy Data Entry Supervisor will be responsible for leading a team of pharmacy data entry professionals, ensuring the accurate and efficient processing of prescription data, and providing exceptional customer service to patients and healthcare providers. This is a challenging and rewarding role that requires strong leadership, communication, and problem-solving skills.
**Key Responsibilities**
* Lead a team of pharmacy data entry professionals, providing guidance, coaching, and training to ensure high-quality performance and productivity.
* Ensure the accurate and efficient processing of prescription data, meeting or exceeding quality and productivity standards.
* Collaborate with program teams to assess current and future data entry needs, ensuring proper staffing and resource allocation.
* Coordinate and supervise daily activities, including interviewing, selection, orienting, training, coaching, performance management, and other HR-related tasks.
* Monitor attendance, timecard approval, and PTO requests, ensuring compliance with company policies and procedures.
* Ensure pharmacy technicians understand and comply with all pharmacy objectives, performance standards, and policies.
* Assist Team Leads with answering questions regarding best practices and provide guidance on operational issues.
* Identify operational issues, suggest, and implement improvements to enhance team performance and efficiency.
* Monitor and evaluate performance, train, coach, and escalate performance issues as necessary.
* Monitor Key Performance Indicators (KPIs) to achieve business objectives and drive continuous process improvement.
* Perform routine audits to ensure standard operating procedure (SOP) compliance.
* Ensure completion of new hire on-boarding and competency training.
* Prepare reports and analyze data to assist management of goals.
* Work with other supervisors and management team members to support Custom Pharmacy Solutions and maximize customer satisfaction.
* Keep management updated on all activities, metrics, and issues.
* Provide communication and follow-up to ensure teams are fully informed of all new information related to products, procedures, customer needs, and company-related issues, changes, or actions.
**Qualifications**
* Bachelor's Degree and/or three (3) or more years related experience or equivalent combination of education and experience.
* Three (3) or more years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field.
* Two (2) or more years of supervisory experience providing customer service to patients, clients, or customers, including meeting quality standards for services – preferably in a call center setting.
* Registered and licensed pharmacy technician by the Kentucky Board of Pharmacy in good standing.
* Commitment to complete the ‘technician in training’ requirements approved by the Indiana Board of Pharmacy within one year of hire date, if unlicensed.
* Nationally certified through the PTCB or another approved certifying agency (preferred, but not required).
* Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology.
**Knowledge, Skills, and Abilities**
* Ability to coach, train, and motivate employees and evaluate their performance.
* Service-minded; focus on recognizing and meeting the needs of others (especially patients and care partners).
* Able to manage one's own time and that of their direct reports; seeks agreement on resource allocation considering all stakeholders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and spend only on things that improve customer satisfaction.
* Thorough understanding of the State of Kentucky Board of Pharmacy Regulations.
* Personal initiative and commitment to team and organizational goals.
* Ability to work independently with minimal supervision.
* Ability to work under pressure and appropriately prioritize responsibilities.
* Ability to accept changing workflows and unexpected demands requiring flexibility.
* Excellent verbal and written communication skills.
* Excellent analytical, problem-solving, and decision-making skills.
* Excellent interpersonal and customer service skills.
* Excellent organization skills with attention to detail.
* Excellent typing/keyboard skills.
* Ability to learn from a variety of techniques.
* Ability to accept ambiguity at times and apply decision-making skills to determine course of action.
* Ability to follow established process flows.
* Ability to perform accurately and efficiently when inputting information into computer software.
* Ability to effectively multi-task.
* Strong computer skills including Microsoft Office products, presentation software, communication and collaboration tools, and Adobe PDF or comparable.
* Basic math skills.
* Strong understanding and practice of data entry, medical records, and dispensing systems and equipment.
* Ability to possess and obtain knowledge of medication names – generic and trade.
* Ability to recognize subtle differences in names and numbers.
* Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations.
**Physical Demands**
* Location of job activities 100% inside.
* Stand and sit for prolonged periods of time.
**Reasonable Accommodations**
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**What We Offer**
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Comprehensive training and onboarding program.
* Access to cutting-edge technology and resources.
**How to Apply**
If you are a motivated and experienced leader looking to take your career to the next level, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [careerzynith careers email]. We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Contact Us**
For more information about this opportunity, please contact our HR department at [careerzynith HR email] or [careerzynith HR phone number].
Apply for this job