**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex**

At arenaflex, we're committed to revolutionizing the way people live, work, and interact with our brand. As a Pharmacy Customer Service Associate, you'll play a vital role in shaping the patient experience, providing exceptional care, and driving business growth. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading healthcare organization dedicated to providing innovative solutions, exceptional patient care, and unparalleled customer service. Our team of passionate professionals is committed to making a positive impact in the lives of our patients and customers. With a strong focus on community involvement, arenaflex is proud to be a trusted partner in the healthcare industry. **Key Responsibilities:** * **Customer Experience:** + Engage with patients and customers, providing a warm and welcoming experience + Resolve customer issues and answer questions to ensure a positive experience + Model and share customer service best practices with team members to deliver exceptional care + Utilize interpersonal skills, such as greeting, eye contact, and courtesy, to build strong relationships * **Operations:** + Provide fast, friendly, and efficient service to customers + Recommend items for sale and suggest trade-up and/or companion items + Register customer purchases, collect cash, and distribute change as requested + Process voids, returns, rain checks, refunds, and exchanges as needed + Maintain a clean and well-merchandised store environment + Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager * **Pharmacy Support:** + Assist pharmacists in scheduling and maintaining workflow + Utilize pharmacy systems to enter patient and drug information, ensuring accuracy + Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs + Verify medicine is correct and check for possible interactions + Report prescription errors to the pharmacist on duty and adhere to company policies and procedures * **Additional Responsibilities:** + Handle telephone calls that do not require personal attention of the pharmacist + Process manual claims for third-party program prescription services + Assist with inventory management activities, such as ordering, unpacking, and storing pharmaceuticals + Maintain knowledge of company asset protection techniques and file claims for warehouse overages, shortages, or damaged goods + Ensure compliance with state and local laws regarding regulated products + Construct and maintain displays, including promotional, seasonal, and sale merchandise + Assist with separation of food items and product placement as specified by policies/procedures **Essential Qualifications:** * High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration a plus * 1-2 years of experience in a pharmacy or customer service role * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong attention to detail and accuracy * Ability to lift up to 25 pounds and stand for long periods **Preferred Qualifications:** * PTCB certification or state required certification/registration * Experience with pharmacy systems and equipment * Knowledge of pharmacy laws and regulations * Ability to work flexible hours, including evenings and weekends **Skills and Competencies:** * Excellent customer service skills * Strong communication and interpersonal skills * Ability to work in a team environment * Attention to detail and accuracy * Adaptability and flexibility * Basic math skills and ability to handle cash and credit transactions * Knowledge of pharmacy laws and regulations * Ability to learn and adapt to new systems and procedures **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and knowledge * Opportunities for career advancement and professional growth * Competitive compensation and benefits package * Recognition and rewards for outstanding performance * A dynamic and supportive work environment **Work Environment and Company Culture:** * arenaflex is committed to creating a positive and inclusive work environment * Our team is passionate about delivering exceptional patient care and customer service * We value diversity, equity, and inclusion and strive to create a workplace that reflects the communities we serve * arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **Compensation, Perks, and Benefits:** * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching and paid time off * Opportunities for career advancement and professional growth * Recognition and rewards for outstanding performance * A dynamic and supportive work environment **How to Apply:** If you're passionate about delivering exceptional patient care and customer service, we want to hear from you! Apply now to join our team of dedicated professionals at arenaflex. Apply for this job