**Experienced Part-Time Remote Seasonal Customer Care Representative – Equine Industry Expertise**

Are you a horse enthusiast with a passion for delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex, a leading direct-to-consumer ecommerce Equine business, is seeking an experienced Part-Time Remote Seasonal Customer Care Representative to join our team. **About arenaflex** At arenaflex, we're on a mission to create a world where every horse thrives, living its best life every day. With a passion for innovation and a commitment to excellence, we've built a culture of inclusion that's grounded in the principles of respect, kindness, and a sense of belonging for all. Our story is being written by remarkable people with innovative ideas who are the inspiration and foundation for our future success. **The Role** As a Part-Time Remote Seasonal Customer Care Representative, you'll be the face of arenaflex, providing exceptional customer service to our equine enthusiasts. You'll be responsible for: * Talking with customers over the phone, partnering with them to make recommendations and provide creative solutions * Promoting brand loyalty by providing solutions to customers for their equestrian needs * Increasing sales of SmartPaks, supplement subscriptions, and tack and equipment by demonstrating an expertise in our current product assortment * Cultivating relationships with customers by providing exemplary customer service * Driving brand-building initiatives through the execution of marketing programs and promotions * Providing accurate account management and follow-up based on customer needs **What We're Looking For** * 5+ years of hands-on equine experience – this one is a must! Our customers are horse people, so you need to be, too. * Focus and passion for helping customers and their horses * Sophisticated verbal and written communication skills * Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook * Aptitude to quickly learn and confidently navigate new computer systems * Ability to offer creative and out-of-the-box solutions * Proficient time management and organizational skills * Confident, risk-taker with a great sense of humor * Exhibits sales aptitude and willingness to improve upon these skills * Comfortable working independently, as well as in a group * Ability to stay motivated in a remote environment * Customer service experience preferred * Telephone and/or retail background are a plus **Remote Technology Requirements** * Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or wireless box. Connection must be hard-lined into modem or wireless box; arenaflex will provide a standard 4-foot CAT-6 line. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible with arenaflex's internet phone system. * Must own a mobile device that has the capability to download and access the Okta Verify application (free app). * Applicant or a member of their household must be personally responsible for the bill received from their internet service provider in the event any IP address modifications are needed **Compensation and Benefits** * Competitive salary: $13.17 - $21.92 * Variable Incentive: Sales Positions are eligible for a Variable Incentive * 401k savings & company match * Paid time off * Paid holidays * Maternity leave * Parental leave * Military leave * Other leaves of absence * Health, dental, and vision benefits * Health savings accounts * Flexible spending accounts * Life & disability benefits * Identity theft protection * Pet insurance * Certain positions may include eligibility for a short-term incentive plan **Why Join arenaflex?** * Be part of a dynamic, fast-paced environment where no two days are the same * Work with a talented team of equine enthusiasts who share your passion for delivering exceptional customer service * Enjoy a competitive salary and benefits package * Have the opportunity to grow and develop your skills in a supportive and inclusive environment * Be part of a company that's committed to making a positive impact on the lives of horses and their owners **How to Apply** If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team as a Part-Time Remote Seasonal Customer Care Representative. Apply for this job