Experienced Part-Time Remote Customer Service Representative - Emergency Roadside Service
Join careerzynith, a leading provider of membership, travel, insurance, and financial services, as we continue to drive innovation and excellence in the industry. As a Part-Time Remote Customer Service Representative - Emergency Roadside Service, you will play a vital role in delivering exceptional customer experiences and helping our members navigate life's journey.
**Job Type:**
* Part-time
* Hourly
* Remote work opportunities
**About careerzynith:**
careerzynith is a dynamic organization that provides membership, travel, insurance, and financial services to over 14 million members and customers across 14 states and 2 U.S. territories. As a member of our team, you will be part of a diverse and inclusive environment that values innovation, customer satisfaction, and employee growth.
**Primary Duties and Responsibilities:**
* Respond to member/customer requests for emergency road service in a call center environment, providing superior customer service and resolving issues efficiently.
* Obtain information regarding type of service required, vehicle location, and type of problem, and provide basic information regarding Emergency Road Service benefits in accordance with the Customer Interaction Model.
* Perform geographical location spotting to determine potential service providers and communicate with contractors to provide information regarding member location, vehicle, and type of problem.
* Enter data into the D2000 database and document all relevant details, ensuring accurate and timely updates.
* Recognize, promote, and process membership sales opportunities, analyzing member accounts to determine additional products and services that benefit the member.
* Exceed performance metrics by following the detailed call intake process and efficiently working through calls in a timely fashion.
**Key Responsibilities:**
* Provide exceptional customer service during every member interaction, responding to a high volume of emergency road service requests in a call center environment.
* Respond to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.
* Analyze member accounts to determine additional products and services that benefit the member.
* Exceed performance metrics by following the detailed call intake process and efficiently working through calls in a timely fashion.
**Training and Development:**
* Full-time paid training beginning Thursday, March 20th, 2025.
* Hours during virtual training: Monday through Friday, 10:00 am - 6:30 pm EST/9:00 am - 5:30 pm CST.
* Part-time afternoon, evening, weekend shifts available after training, with flexibility to accommodate occasional schedule slides.
**Compensation and Benefits:**
* Earn $19.00 per hour with shift premium for evening periods and weekends.
* Performance-based incentives.
* $250 Perfect Attendance bonus after 90 days of incident-free attendance.
* Bi-lingual a plus - subsidy for bilingual skills (must be fluent in Spanish and English).
* Excellent and comprehensive benefits packages, including:
+ 401(k) match
+ Medical
+ Dental
+ Vision
+ PTO
+ Paid Holidays
+ Tuition Reimbursement
+ Corporate Incentive Program
+ Complimentary careerzynith membership
+ Employee Referral Bonus
+ Employee recognition program
**Requirements:**
* High school diploma or equivalent.
* Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing careerzynith products.
* 6 months of customer service experience, providing customers with service in a professional manner and de-escalating situations.
* Accurately inputting information into various fields using a PC keyboard.
* Navigating through a PC and/or automated processing system.
* Reading and comprehending various Customer Care service tools (manuals, work models, etc.).
* Performing mathematical calculations, including adding, subtracting, percentages, etc.
**Preferred Qualifications:**
* College-level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses.
* Experience in a call center environment, remote work, customer service environment, promoting careerzynith products and services, and identifying and responding to customer needs through cross-selling and up-selling products.
**Work Environment:**
* Works in a temperature-controlled office environment.
* Irregular hours to include various shifts, weekends, and/or holidays.
**Why Join careerzynith?**
* Become a part of a dynamic organization that values innovation, customer satisfaction, and employee growth.
* Work in a diverse and inclusive environment that celebrates individuality and promotes teamwork.
* Enjoy a comprehensive benefits package, including competitive pay, performance-based incentives, and opportunities for professional development.
* Make a difference in the lives of our members by providing exceptional customer service and helping them navigate life's journey.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Visit our website at [www.careerzynith.com](http://www.careerzynith.com) to learn more about careerzynith and our commitment to excellence.
Apply for this job
**Job Type:**
* Part-time
* Hourly
* Remote work opportunities
**About careerzynith:**
careerzynith is a dynamic organization that provides membership, travel, insurance, and financial services to over 14 million members and customers across 14 states and 2 U.S. territories. As a member of our team, you will be part of a diverse and inclusive environment that values innovation, customer satisfaction, and employee growth.
**Primary Duties and Responsibilities:**
* Respond to member/customer requests for emergency road service in a call center environment, providing superior customer service and resolving issues efficiently.
* Obtain information regarding type of service required, vehicle location, and type of problem, and provide basic information regarding Emergency Road Service benefits in accordance with the Customer Interaction Model.
* Perform geographical location spotting to determine potential service providers and communicate with contractors to provide information regarding member location, vehicle, and type of problem.
* Enter data into the D2000 database and document all relevant details, ensuring accurate and timely updates.
* Recognize, promote, and process membership sales opportunities, analyzing member accounts to determine additional products and services that benefit the member.
* Exceed performance metrics by following the detailed call intake process and efficiently working through calls in a timely fashion.
**Key Responsibilities:**
* Provide exceptional customer service during every member interaction, responding to a high volume of emergency road service requests in a call center environment.
* Respond to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.
* Analyze member accounts to determine additional products and services that benefit the member.
* Exceed performance metrics by following the detailed call intake process and efficiently working through calls in a timely fashion.
**Training and Development:**
* Full-time paid training beginning Thursday, March 20th, 2025.
* Hours during virtual training: Monday through Friday, 10:00 am - 6:30 pm EST/9:00 am - 5:30 pm CST.
* Part-time afternoon, evening, weekend shifts available after training, with flexibility to accommodate occasional schedule slides.
**Compensation and Benefits:**
* Earn $19.00 per hour with shift premium for evening periods and weekends.
* Performance-based incentives.
* $250 Perfect Attendance bonus after 90 days of incident-free attendance.
* Bi-lingual a plus - subsidy for bilingual skills (must be fluent in Spanish and English).
* Excellent and comprehensive benefits packages, including:
+ 401(k) match
+ Medical
+ Dental
+ Vision
+ PTO
+ Paid Holidays
+ Tuition Reimbursement
+ Corporate Incentive Program
+ Complimentary careerzynith membership
+ Employee Referral Bonus
+ Employee recognition program
**Requirements:**
* High school diploma or equivalent.
* Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing careerzynith products.
* 6 months of customer service experience, providing customers with service in a professional manner and de-escalating situations.
* Accurately inputting information into various fields using a PC keyboard.
* Navigating through a PC and/or automated processing system.
* Reading and comprehending various Customer Care service tools (manuals, work models, etc.).
* Performing mathematical calculations, including adding, subtracting, percentages, etc.
**Preferred Qualifications:**
* College-level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses.
* Experience in a call center environment, remote work, customer service environment, promoting careerzynith products and services, and identifying and responding to customer needs through cross-selling and up-selling products.
**Work Environment:**
* Works in a temperature-controlled office environment.
* Irregular hours to include various shifts, weekends, and/or holidays.
**Why Join careerzynith?**
* Become a part of a dynamic organization that values innovation, customer satisfaction, and employee growth.
* Work in a diverse and inclusive environment that celebrates individuality and promotes teamwork.
* Enjoy a comprehensive benefits package, including competitive pay, performance-based incentives, and opportunities for professional development.
* Make a difference in the lives of our members by providing exceptional customer service and helping them navigate life's journey.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Visit our website at [www.careerzynith.com](http://www.careerzynith.com) to learn more about careerzynith and our commitment to excellence.
Apply for this job