**Experienced Part-Time Mandarin-Speaking Customer Service Agent – Remote Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess fluency in Mandarin and English, and thrive in fast-paced environments? If so, we invite you to join blithequark's dynamic team as a Part-Time Mandarin-Speaking Customer Service Agent. This remote role offers the perfect blend of flexibility and challenge, allowing you to make a meaningful impact on our valued customers' lives. **About blithequark** blithequark is a leading innovator in the exciting world of iGaming, offering a unique blend of real money and social casino gaming experiences. Our commitment to exceptional customer service is at the heart of everything we do, and we're seeking talented individuals like you to join our team. As a company, we pride ourselves on being a place where employees love working, with a small team culture where each colleague's impact can be felt. We're regularly featured among the 20 best places to work in Seattle, and our average tenure in the company is almost 8 years. **Key Responsibilities** As a Part-Time Mandarin-Speaking Customer Service Agent, you'll be the frontline ambassador of our commitment to exceptional customer service. Your key responsibilities will include: * Delivering exceptional customer service by providing accurate product and service information, resolving issues, and offering guidance on promotions and bonuses * Assisting with customer calls for all Mandarin-speaking customers * Partnering with cross-functional departments (retail, marketing, tech, etc.) to effectively resolve customer concerns and ensure a seamless customer experience * Consistently meeting or exceeding agreed-upon KPIs and performance targets * Engaging in continuous learning through hands-on training with fellow agents, leads, and management to enhance skills and knowledge * Clearly explaining the terms, conditions, promotions, and bonusing of the casino gaming site to customers * Providing comprehensive information to customers regarding their account and transactions * Evaluating accounts to identify potential AML/Fraud violations based on deposit, withdrawal, and play transactions * Recognizing problem gambling signs and assisting customers by providing information and resources to get them the necessary support * Maintaining accurate customer records by updating account information as needed * Processing customer adjustments to maintain precise financial accounts * Recommending potential products or services to management based on customer information and needs analysis * Preparing product or service reports by collecting and analyzing relevant customer data * Contributing to overall team success by accomplishing related tasks as assigned **Required Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Previous experience in a high-volume, fast-paced call center (strongly preferred) * Fluency in both Mandarin and English * Excellent verbal and written communication skills * Strong multitasking and prioritization abilities * Calm and patient demeanor when handling complaints and difficult situations * Commitment to high standards, initiative, proactivity, and professionalism * Ability to type and communicate on the phone for extended periods **Other Requirements** In addition to the skills and competencies listed above, you'll need to meet the following requirements: * Must be 21 years of age or older * Ability to successfully complete a background check, drug screen, and obtain necessary gaming licenses * Successfully complete required jurisdictional training * Must have high-speed internet access in your remote work location * Availability to work nights, holidays, and weekends as required **What We Offer** As a valued member of our team, you can expect: * A 401k plan with company matching * 15 days of PTO annually (prorated for PT status), PTO increases with tenure * Compensation will be a range of $16-20 per hour, depending on experience and shift worked (overnight shifts will be compensated at a higher rate) **Join the blithequark Team!** If you're passionate about delivering exceptional customer experiences and possess the skills and competencies required for this role, we invite you to apply. As a member of our team, you'll have the opportunity to make a meaningful impact on our valued customers' lives, while enjoying a flexible and challenging work environment. Don't miss out on this exciting opportunity to join blithequark's dynamic team! Apply for this job