**Experienced Part-Time IT Support Specialist – Remote Data Entry and Technical Services**

Are you ready to embark on an exciting journey, exploring the vast possibilities of the digital world, both in and out of the office? Join the blithequark family, and you'll venture into the uncharted territories of innovation, develop your expertise, and become the best version of yourself. As you set out on this new adventure, you'll tackle challenges with agility and finesse, acquiring new skills and propelling your career while having a blast. Get ready to advance both your personal and professional life and take off! **Why You'll Love This Role** As a key member of our IT team, you'll be responsible for providing top-notch support to our end-users in all aspects of computing, including software and hardware installations, updates, and general maintenance of PC desktop/PC systems and peripherals. **What You'll Do** • Configure, install, test, and maintain IT clients' desktop software and hardware; support mobile workforce • Provide guidance to IT clients on all aspects of end-user computing and desktop-based LAN systems software • Responsible for end-to-end issue ownership, resolution, and communication with representatives • Deliver local training to clients • Resolve and close tickets/work orders supporting end-user desktops and peripherals • Answer customer service issues escalated from the Helpdesk • Contribute to desktop projects (global installs/renovations) as a project team member • Remotely analyze and resolve issues using remote tools • Investigate and collaborate with other departments to assist with infrastructure-related issues • Record client interactions in incident management system including resource management • Recover data from hard drives and perform data migration • Maintain remote access for virtual private network as well as remote/broadband connectivity for PCs • Install and configure local and network-based printers • Perform routine maintenance • Work various shifts, including evenings, weekends, and holidays, and be prepared to travel as required • Follow management direction, complying with IT strategy and methodology **All You'll Need for Success** **Minimum Qualifications and Training** • Bachelor's degree in Computer Science, Data Systems, or related field, or equivalent work experience/training • 3 years of hands-on 'involved' IT work experience supporting and resolving various PC desktop software and hardware issues • Should have firsthand experience supporting PCs in a Windows/TCPIP environment **Preferred Qualifications and Training** • A+ certification • MCSE/MCP or higher • Past IT infrastructure experience in an Aircraft/Airport environment **Skills, Licenses, and Certifications** • General knowledge of all Windows-based operating systems, including Windows 10 • Familiarity with workflow and tagging systems • Knowledge of VPN availability and ability to troubleshoot issues • Ability to work independently and act in a collaborative, team-based environment • Should be able to lift at least 50 pounds **What You'll Get** Take advantage of everything blithequark has to offer: • **Travel Perks**: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network. • **Medical Benefits**: From day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. • **Health Programs**: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. • **401(k) Program**: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • **Additional Benefits**: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more. **Be Yourself at blithequark** From the colleagues we hire to the clients we serve, diversity and inclusion are the foundation of the unique workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest airline moving smoothly as we care for people on life's journey? Join us and be yourself at blithequark. **Job Benefits** • **Medical Care Protection**: Comprehensive medical, dental, and vision plans. • **Retirement Plans**: 401(k) plan with employer match to help employees save for retirement. • **Paid Time Off**: Vacation days, sick leave, and holidays. • **Travel Perks**: Free or discounted flights for employees and their families. • **Protection Inclusion**: Life insurance, disability insurance, and other optional protections. • **Employee Assistance Programs**: Guiding and support services. • **Training and Advancement**: Opportunities for career growth and skill development. • **Discounts and Perks**: Discounts on various items and services, including hotels and vehicle rentals. • **Wellness Programs**: Resources to support employee health and wellness. • **Flexible Spending Accounts**: Choices for medical expenses and childcare costs. Apply Job! Apply for this job