Experienced Part-Time Customer Support Specialist for Innovative Financial Technology Platform – arenaflex

Introduction to arenaflex Imagine a world where financial barriers are broken down, and everyone has the opportunity to participate in shaping the future. At arenaflex, we're making this vision a reality by providing a seamless platform for individuals to launch and run angel syndicates or venture firms. Our mission is to empower people to vote with their money on the future they want to create, and we're already trusted by over 7,000 VCs, angels, and founders. As a leader in the fintech industry, we're committed to innovation, customer satisfaction, and making a positive impact. About the Role We're seeking an exceptional Customer Support Specialist to join our team on a part-time basis. As the frontline point of contact for our customers, you'll play a vital role in delivering high-quality support, resolving issues, and providing an exceptional customer experience. If you're passionate about customer-centricity, have excellent communication skills, and are adaptable and detail-oriented, we'd love to hear from you. Key Responsibilities Act as the primary point of contact for customer support, handling emails, chats, and calls from our customers Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services Deliver high customer satisfaction scores by being truly customer-centric and a skilled problem-solver Collaborate with the team to troubleshoot problems, leaving internal notes for the Customer Support Manager, sharing feedback with our product team, and correctly tagging tickets for future data analysis Champion the customer perspective, understanding their pain points, and leveraging this insight to initiate positive changes to the arenaflex customer experience Working Hours and Schedule This is a part-time remote position with a fixed schedule of 24 hours per week. The schedule is as follows: Monday to Thursday: 6:00pm - 9:00pm Saturday and Sunday: 10:00am - 4:00pm We prioritize candidates who can commit to the full set of hours, but we're also open to a job share arrangement. If you can commit to at least all evening or all weekend hours, we welcome you to apply. Must-Have Qualities To succeed in this role, you'll need to possess the following qualities: Detail-oriented: You pay meticulous attention to small details and can suggest improvements to templates and documents with an eye for precision Brilliant communicator: You understand the importance of effective and clear communication in all aspects of the role, and you can communicate empathetically with customers Customer-centric focus: You genuinely care about the customer and are committed to ensuring a positive and fulfilling experience for every customer interaction Adaptable and fast learner: You can adapt to new processes, regulations, and tools with the right coaching and are eager to learn and grow Your Experience and Background We recognize that the ideal background could come from various profiles. You could be a university student, a recent graduate, a parent, someone who worked in a role with transferable skills, or an experienced customer support specialist. What matters most to us is that you meet each of the qualities we're looking for, you're ready to make an impact quickly, and you align with our values. Nice to Have The following experience and skills are nice to have but not essential: Experience working within a fintech or B2B environment A keen interest in technology, venture capital, and angel investing Familiarity with Zendesk and Airtable The Hiring Process Our hiring process typically takes two weeks and involves the following stages: Interview with our People & Talent Lead: We'll unpack the role, learn more about you, and ensure you're the right fit for the position Take-Home Challenge: We'll share a task to assess how well you'd perform in the role Interview with our Head of Commercial: We'll discuss your experience and skills in more detail Final Interview with our Co-CEOs & Founders: We'll spend time getting to know you better and introducing you to our team Before each interview, we'll prepare you for what to expect, and regardless of the outcome, we'll provide detailed feedback within 24 hours of an interview. Salary and Benefits The salary for this part-time role (24 hours per week) is £18,000 - £23,400 annually, depending on experience. This is based on an FTE salary of £30,000 - £39,000. We also offer a range of benefits, including: An equity option package so you can benefit from our success Remote-first work arrangement with flexibility to work from home full-time Choose your own laptop and receive an additional £1000 to spend on your home-tech setup £1000 yearly allowance for learning and wellness initiatives Private health insurance Expense card for work-related expenses Work Environment and Company Culture At arenaflex, we value a balanced way of working. We're a fast-growing startup building something ambitious, and we expect you to work hard and relish this challenge. However, we also offer flexibility and support your life outside of work so you can bring your best to the table. We prioritize self-care, diversity, and inclusion, and we warmly invite applications from individuals of every gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, and anything else that makes you who you are. Conclusion If you're passionate about customer support, fintech, and making a positive impact, we'd love to hear from you. Apply now to join our team as a part-time Customer Support Specialist and be part of a dynamic and innovative company that's changing the face of financial technology. Don't miss this opportunity to grow with us and shape the future of finance. Apply for this job