Experienced Organizational Change Management Specialist - Strategic Change Leadership and Implementation Expert

Introduction to Concentrix Concentrix is a leading global solutions company that reimagines everything customer experience (CX) through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. Our game-changers challenge conventions, deliver outcomes unimagined, and create experiences that go beyond WOW. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. About the Role We are seeking an experienced Organizational Change Management (OCM) Specialist to join our Concentrix Catalyst team. As an OCM Change Specialist, you will work with internal and external partners to develop and utilize standard, industry-proven tools and processes to help equip leaders in leading organizational change and ensure successful change adoption on identified initiatives. You will be responsible for leading change management planning and execution, developing change management plans, and deploying actionable and targeted change management plans, including communication plans, stakeholder roadmaps, coaching plans, training plans, and resistance management plans. Key Responsibilities Lead change management planning and execution for initiatives in accordance with the standards and guidelines defined by the PMO/OCM leadership team Develop change management plans in an interactive, incremental manner based on a situational awareness of the change and the groups being impacted Deploy a set of actionable and targeted change management plans, including communication plans, stakeholder roadmaps, coaching plans, training plans, and resistance management plans Leverage the customized Up Prosci change management methodology and apply as appropriate for the business environment, adjusting as needed to ensure focus is on execution and impact for the people-side change driven by a transformation initiative Co-create a robust and comprehensive communication plan for both internal and external communications, developing and delivering communications through multiple channels Conduct ongoing impact analysis to assess change readiness, identify important partners, and manage anticipated resistance Design and execute the change agent/change champions plan and resistance management plan Coach and provide ongoing support to executive team, stakeholders, and project team in role as change agents Identify required behavior adoption and assess the evolution of adoption and sustainability for the initiative to be successful and achieve expected results Requirements and Qualifications To be successful in this role, you should have: A minimum of 3+ years of experience in Change Management or a similar field Demonstrated experience with change management initiatives Change management certification is desirable (Prosci certification preferred) Excellent communication, interpersonal, and project management skills Ability to work in a fast-paced environment and adapt to changing priorities Strong analytical and problem-solving skills Ability to work collaboratively with cross-functional teams and stakeholders What We Offer At Concentrix, we offer a competitive salary and a comprehensive benefits package, including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. We are a remote-first company, and our employees enjoy the flexibility of working from anywhere. We also offer opportunities for career growth and professional development, as well as a dynamic and supportive work environment. Career Growth and Development We believe in investing in our employees' growth and development. As an OCM Change Specialist, you will have access to training and development programs, mentorship, and opportunities to work on high-impact projects. You will also have the chance to collaborate with experienced professionals and thought leaders in the industry, and to contribute to the development of our change management practices and methodologies. Our Culture and Values At Concentrix, we value diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from diverse candidates. Our culture is built on a foundation of respect, empathy, and open communication. We believe in creating a work environment that is inclusive, supportive, and empowering, where everyone can thrive and grow. Work Environment We are a remote-first company, and our employees enjoy the flexibility of working from anywhere. We use digital collaboration tools to stay connected and work together as a team. Our work environment is dynamic, fast-paced, and supportive, with a focus on delivering exceptional results and making a positive impact on our clients and their customers. Compensation and Benefits We offer a competitive salary and a comprehensive benefits package, including: Private medical plans Great compensation package Retirement savings plans Paid learning days Flexible workplaces How to Apply If you are a motivated and experienced change management professional looking for a new challenge, please submit your application, including your resume and a cover letter, to . We look forward to hearing from you and discussing how you can become a vital part of our success story. Conclusion As an OCM Change Specialist at Concentrix, you will have the opportunity to work on high-impact projects, collaborate with experienced professionals, and contribute to the development of our change management practices and methodologies. You will be part of a dynamic and supportive team, and you will have access to training and development programs, mentorship, and opportunities for career growth and professional development. If you are ready for a new challenge and want to make a positive impact on our clients and their customers, please apply now and let's discuss how you can become a vital part of our success story. Apply for this job