Experienced Order Processing and Data Entry Specialist – Customer Service and Logistics Support
At careerzynith, we are a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences and driving business growth. Our team is passionate about making a difference, and we're looking for a talented and detail-oriented Order Processing and Data Entry Specialist to join our Customer Service and Logistics Support team.
**About careerzynith**
careerzynith is a dynamic and forward-thinking organization that values innovation, collaboration, and customer satisfaction. We're committed to creating a work environment that fosters growth, learning, and well-being. Our team is comprised of talented professionals who share a common goal: to deliver exceptional results and exceed customer expectations.
**Job Summary**
As an Order Processing and Data Entry Specialist, you will play a critical role in supporting our customer service and logistics operations. You will be responsible for processing orders, managing customer requests, and ensuring seamless delivery of products and services. If you're a detail-oriented and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
* Process orders for materials for both domestic and/or international requests in accordance with company policy and practice.
* Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Update databases with status of returned materials issues and accounts for returns inventory.
* Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensure service information is accessible by sorting and filing documents/forms.
* Handle requests for additional company materials.
* Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
* Coordinate and perform activities associated with the transfer of consigned material.
* Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
**Skills, Knowledge, and Expertise**
* Minimum Required Skills and Knowledge:
+ Direct customer support experience, including administrative experience.
+ Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
+ Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
+ Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
+ Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
**Benefits**
* 401k
* 401K Matching
* Paid Time Off
* Sick Time
* Company offers a generous benefits package that pays 100% of medical, dental, and vision.
* Short Term Disability
**Why Join careerzynith?**
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure success
**How to Apply**
If you're a motivated and customer-focused individual with a passion for order processing and data entry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination.
Apply for this job
**About careerzynith**
careerzynith is a dynamic and forward-thinking organization that values innovation, collaboration, and customer satisfaction. We're committed to creating a work environment that fosters growth, learning, and well-being. Our team is comprised of talented professionals who share a common goal: to deliver exceptional results and exceed customer expectations.
**Job Summary**
As an Order Processing and Data Entry Specialist, you will play a critical role in supporting our customer service and logistics operations. You will be responsible for processing orders, managing customer requests, and ensuring seamless delivery of products and services. If you're a detail-oriented and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
* Process orders for materials for both domestic and/or international requests in accordance with company policy and practice.
* Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Update databases with status of returned materials issues and accounts for returns inventory.
* Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensure service information is accessible by sorting and filing documents/forms.
* Handle requests for additional company materials.
* Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
* Coordinate and perform activities associated with the transfer of consigned material.
* Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
**Skills, Knowledge, and Expertise**
* Minimum Required Skills and Knowledge:
+ Direct customer support experience, including administrative experience.
+ Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
+ Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
+ Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
+ Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
**Benefits**
* 401k
* 401K Matching
* Paid Time Off
* Sick Time
* Company offers a generous benefits package that pays 100% of medical, dental, and vision.
* Short Term Disability
**Why Join careerzynith?**
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure success
**How to Apply**
If you're a motivated and customer-focused individual with a passion for order processing and data entry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination.
Apply for this job