**Experienced Online Customer Experience Team Member – Hybrid (AZ) Role at blithequark**

Are you passionate about delivering exceptional customer experiences and making a lasting impact in the automotive industry? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark as an Online Customer Experience Team Member – Hybrid (AZ) Role. **What's Under the Hood at blithequark?** As the largest privately owned used car sales, finance, and servicing company in the nation, blithequark is dedicated to creating opportunities and improving the lives of our customers and employees. With a focus on transparency, innovation, and customer satisfaction, we're revolutionizing the way people buy and own vehicles. Our tire tracks can be found across the nation, with dealerships and reconditioning centers that breathe new life into pre-owned vehicles. **The Job: A Closer Look** As an Online Customer Experience Team Member, you'll be the face of blithequark, connecting with customers who have expressed interest in purchasing a vehicle from us. You'll work from a centralized location, utilizing our online database to service potential customers and generate dealership appointments. Your goal is to make a genuine connection with customers, answer their questions, and provide a high-quality customer experience that sets us apart from the competition. **Key Responsibilities:** • Utilize our online database to service potential customers and generate dealership appointments • Focus on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume • Communicate with potential customers using all blithequark platforms, including text, chat, and email • Set the first impression that will illustrate the type of buying experience the customer wants and respond accordingly • Develop professional relationships with customers and dealerships to identify vehicle needs • Fully explain the steps of the sales process to customers • Ensure a successful transition of the customer to a retail location for the finalization of the sales experience • Maintain positive working relationships with immediate team members and the company's Sales team/dealership employees • Conduct business within blithequark policies and procedures **The Right Person for the Job:** We're looking for someone who is passionate, goal-oriented, and detail-oriented. You'll be working in a high-functioning team environment, so excellent verbal and written communication skills are a must. Timeliness and positive emotional resilience are also essential, as you'll need to rise above problems and maintain an optimistic attitude. **The Specifics:** • Benefits after 30 days, voted Best Place to Work! • Advancement opportunities at 6-12 months and more! • High School Diploma or GED required; Associates degree preferred • Schedule: Mon-Fri 9am-6pm, with two Saturdays a month from 7am-4pm, and one day off during the week • Work-from-home equipment provided (must reside in Arizona, within driving distance of our operations center in East Mesa) • Training: 4-weeks at our Mesa office from 7:00am-4:00pm, Mon-Fri **Perks and Benefits:** • Medical, dental, and vision coverage, with a sizable portion of premiums covered by blithequark • 401(K) and company-paid life insurance policy • Short and long-term disability coverage • Tuition reimbursement and professional development opportunities • Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums • Competitive pay across the organization • Game room with ping-pong table, pool table, and other games • In-house gym for employees to stay active and healthy • Social events, team competitions, and company outings • Paid time off, including wellness days, holidays, and personal time • Vacation time available for part-time employees, with more time earned as you work **Why Choose blithequark?** We're proud to be a Great Place to Work Certified company, with 90% of our employees feeling right at home. We've received numerous awards, including Comparably Awards for Best Company for Diversity, Best Company Culture, and Best Company Leadership, as well as Phoenix Business Journal's Healthiest Employers award. We're committed to providing our employees with every opportunity to grow professionally, with over 1,000 employees promoted year over year. **Hiring Process:** Hiring is contingent upon successful completion of our background and drug screening process. blithequark is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. We don't just look for the right person for the job; we seek out the right person for blithequark. If you're ready to join a dynamic team and make a lasting impact in the automotive industry, apply now! Apply for this job