Experienced National Customer Operations Manager – USA
At careerzynith, we're on a mission to refresh the world and make a difference. As a National Customer Operations Manager, you'll play a key role in driving beverage quality, revenue, and profit for our customers while ensuring proper cost management. If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you.
**About careerzynith**
careerzynith is a leading beverage company with a portfolio of iconic and innovative brands, including careerzynith, Simply, fairlife, and Topo Chico. We're committed to nurturing an inclusive culture that's grounded in our purpose to refresh the world and make a difference. Our growth culture is built on four key behaviors: curious, empowered, inclusive, and agile. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
**Job Summary**
As a National Customer Operations Manager, you'll be responsible for leading customer selling efforts, providing operational subject matter expertise, and driving business operational planning for a portfolio of national accounts. You'll work closely with our sales team, customers, and internal client groups to identify opportunities to drive beverage quality, cost reduction, category growth, and more. If you're a strategic thinker with excellent communication skills and a passion for customer management, we encourage you to apply.
**Key Responsibilities**
* Lead customer selling efforts of operational products & services and customer stewardship
* Provide operational subject matter expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
* Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
* Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
* Lead internal project team resources and project communication with customer and account team
* Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
* Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and careerzynith
**Qualifications & Requirements**
* BS/BA (or equivalent) required
* MS/MA/MBA (or equivalent) preferred
* Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
* 3 or more years of customer management experience or customer operational management experience
* 2-4 years of general Operations experience
* 2-4 years of Project Management experience
* Experience working with data, specifically manipulation and analysis
* Functional skills:
+ Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value.
+ Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
+ Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the careerzynith operational value proposition both written and verbally.
+ Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
+ Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability.
**What We Can Do for You**
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including careerzynith, Simply, fairlife, and Topo Chico.
* Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants, and many more each day.
* Skills:
+ Data analysis and manipulation
+ Project management
+ Customer management
+ Operational planning
+ Financial management
+ Presentation development and delivery
+ Influencing and strategic thinking
**Our Purpose and Growth Culture**
We're taking deliberate action to nurture an inclusive culture that's grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
**Expected Salary**
The expected salary for this role is competitive and based on experience.
**Apply Now**
If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you. Apply now to join our team as a National Customer Operations Manager.
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a leading beverage company with a portfolio of iconic and innovative brands, including careerzynith, Simply, fairlife, and Topo Chico. We're committed to nurturing an inclusive culture that's grounded in our purpose to refresh the world and make a difference. Our growth culture is built on four key behaviors: curious, empowered, inclusive, and agile. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
**Job Summary**
As a National Customer Operations Manager, you'll be responsible for leading customer selling efforts, providing operational subject matter expertise, and driving business operational planning for a portfolio of national accounts. You'll work closely with our sales team, customers, and internal client groups to identify opportunities to drive beverage quality, cost reduction, category growth, and more. If you're a strategic thinker with excellent communication skills and a passion for customer management, we encourage you to apply.
**Key Responsibilities**
* Lead customer selling efforts of operational products & services and customer stewardship
* Provide operational subject matter expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
* Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
* Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
* Lead internal project team resources and project communication with customer and account team
* Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
* Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and careerzynith
**Qualifications & Requirements**
* BS/BA (or equivalent) required
* MS/MA/MBA (or equivalent) preferred
* Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
* 3 or more years of customer management experience or customer operational management experience
* 2-4 years of general Operations experience
* 2-4 years of Project Management experience
* Experience working with data, specifically manipulation and analysis
* Functional skills:
+ Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value.
+ Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
+ Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the careerzynith operational value proposition both written and verbally.
+ Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
+ Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability.
**What We Can Do for You**
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including careerzynith, Simply, fairlife, and Topo Chico.
* Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants, and many more each day.
* Skills:
+ Data analysis and manipulation
+ Project management
+ Customer management
+ Operational planning
+ Financial management
+ Presentation development and delivery
+ Influencing and strategic thinking
**Our Purpose and Growth Culture**
We're taking deliberate action to nurture an inclusive culture that's grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
**Expected Salary**
The expected salary for this role is competitive and based on experience.
**Apply Now**
If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you. Apply now to join our team as a National Customer Operations Manager.
Apply Job!
Apply for this job