**Experienced Medical Advice Chat Operator – Virtual Customer Service Representative for arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver medical advice and support to our clients. As a dedicated and self-driven individual, you'll play a vital role in helping us achieve this goal by providing exceptional customer service and medical expertise to our clients through our online chat platform. If you're passionate about making a difference in the lives of pets and their owners, we want to hear from you! **About arenaflex** arenaflex is a leading global pet care organization united in the love of animals and the people who love them. We're committed to empowering our care teams with the resources they need to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion, enabling them to learn and grow together. We're dedicated to improving the lives of pets and the people who love them, and we're looking for talented individuals like you to join our team. **Job Summary** As an Experienced Medical Advice Chat Operator, you'll be responsible for providing exceptional customer service and medical expertise to our clients through our online chat platform. You'll work closely with our teams to ensure that our clients receive the best possible care and support. This is a full-time position that requires a high level of dedication, self-motivation, and excellent communication skills. **Responsibilities** * Offer genuine client service while assisting our clients via chat or phone * Maintain a positive attitude and work collaboratively with our remote team members, Adobe team members, and clients * Work as a team to provide exceptional customer service and support to our clients * Have excellent communication skills (written and oral) * Manage high-volume chat systems and accurately and efficiently answer chats and assist with phone calls as needed * Schedule appointments for 20+ doctors who work in multiple locations that see different types of animals, as well as schedule Technician appointments for vaccines, nail trims, blood draws, anal glands, etc. * Possess a great phone and chat voice (interactive, positive, calming) * Work well within the CSR team and with other departments in our hospital * Be detail-oriented: collect correct client/patient information, relay correct information to doctors/technicians/other departments, type notes in patient records, and provide accurate information to our clients * Review and transcribe doctor voice mail messages at various times throughout the day * Correct appointments as needed and follow up with team members and manager about incorrect appointments * Contact clients for doctors or techs as needed * Contact no-show appointments for rescheduling * Participate in additional projects as training and aptitude allow **Expectations Unique to Remote Position** * Remain logged in and reachable by Adobe staff email and Microsoft Teams throughout shift * Clearly communicate with direct manager using Microsoft Teams, Email, Phone, or Vocera * Participate in weekly online meetings with direct manager for the first month, followed by bi-weekly online meetings * Attend bi-monthly staff meetings (virtually) with direct manager and Client Services team * Keep detailed daily logs of all equipment complications and email to IT Manager and Direct Manager at the end of shift * Follow all arenaflex policies, including attendance and tardy policies * Ability to troubleshoot basic computer, internet, chat, and phone issues as they arise **Qualifications** * Minimum of two years previous veterinary medical experience as an Assistant, Technician, or RVT * Must be able to work 40 hours/week * Computer experience * Experience with a multi-line phone system * Must be at least 18 years old, high school diploma, fluent in English (written and oral) * Must be comfortable sitting and/or standing for long periods of time and be able to operate a computer and phone * Must be available to work one weekend day per week and 2+ holidays per year * Must live within 3 hours of main hospital in Los Altos, California **Skills** * Experienced with multi-tasking * Professional written and oral communication skills * Strong work ethic * Ability to stay on task without direct supervision * Creative problem solver * Independent * Self-motivated * Client-focused * Able to effectively prioritize **Work Environment and Culture** * Dedicated work desk that will accommodate a desktop computer and full-size phone * Adequate internet connection (IT will assist with this and let you know the specifications) * Distraction-free work environment (just like working in the hospital) * Remote position is not a substitute for child or elder care **Compensation and Benefits** * The base hourly range for this position is $21.00 - $24.00 * Comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees * Paid sick and safe leave and public health emergency leave in accordance with the requirements of California's Healthy Families and Workplaces Act **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. **How to Apply** If you're passionate about making a difference in the lives of pets and their owners, we want to hear from you! Apply now to become a part of our team at arenaflex. Apply for this job