Experienced Manager Strategy - Customer Experience - Remote Opportunity at careerzynith
**Job Title:** Experienced Manager Strategy - Customer Experience - Remote Opportunity at careerzynith
**Job Description:**
**Introduction:**
Welcome to careerzynith, a world-leading home improvement retailer with a rich history of innovation and customer-centricity. With over $150B in annual sales, careerzynith has established itself as the go-to destination for Pros and Consumers alike, offering a seamless and interconnected retail experience that combines cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. As a key enabler of our growth and market share, our Customer Experience Strategy team is responsible for developing and executing careerzynith's overall interconnected and business strategy.
**About careerzynith:**
careerzynith is a dynamic and forward-thinking organization that values innovation, customer satisfaction, and employee growth. With a strong commitment to diversity, equity, and inclusion, we strive to create a work environment that fosters collaboration, creativity, and mutual respect. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a vibrant and connected team.
**Job Summary:**
We are seeking an experienced Manager Strategy - Customer Experience to join our Customer Experience Strategy team, leading discrete strategic projects or workstreams in larger projects, serving as a thought-partner throughout the online organization, and guiding the work of Analysts/Sr. Analysts. The successful candidate will have a strong background in online retail, with expertise in market and customer dynamics, competitive landscape, technology trends, category, pricing, social, and mobile strategies, and interconnected and fulfillment operations.
**Key Responsibilities:**
* **Competitive and Market Intelligence (10%):** Stay abreast of external developments (including innovations and strategies of notable competitive and non-competitive retailers) to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
* **Planning Process (20%):** Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
* **Strategic Projects (70%):** Drive one or more interconnected strategy and operational execution workstreams.
**Direct Manager/Direct Reports:**
* This Position typically reports to the Sr. Manager or Director.
* This Position has 0 Direct Reports.
**Travel Requirements:**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements:**
* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions:**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications:**
* Must be at least 18 years old.
* Must be legally permitted to work in the United States.
**Preferred Qualifications:**
* Previous work experience in either world-class retail/e-commerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail/e-commerce businesses.
* MBA/Master's degree.
* Minimum of 4+ years of relevant work experience.
* Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
* Strong presentation skills and ability to communicate effectively with senior leadership.
* Strong interpersonal skills.
* Ability to lead and manage cross-functionally.
* High degree of drive and personal ownership.
* Comfort with framing and addressing ambiguous challenges.
* High degree of confidentiality and professionalism.
**Minimum Education:**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education:**
* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience:**
* 4
**Preferred Years of Work Experience:**
* 4
**Minimum Leadership Experience:**
* None
**Preferred Leadership Experience:**
* None
**Certifications:**
* None
**Competencies:**
* Decision Quality
* Collaborates
* Drives Engagement
* Ensures Accountability
* Plans and Aligns
* Communicates Effectively
* Customer Focus
**What We Offer:**
* Competitive salary and benefits package.
* Opportunity to work with a world-leading retailer in a dynamic and innovative environment.
* Flexible remote work arrangement.
* Professional development and growth opportunities.
* Collaborative and supportive team environment.
**How to Apply:**
If you are a motivated and experienced professional with a passion for customer experience and strategy, we encourage you to apply for this exciting opportunity. Please submit your application by January 15, 2025, through our online portal.
Apply Job!
Apply for this job
**Job Description:**
**Introduction:**
Welcome to careerzynith, a world-leading home improvement retailer with a rich history of innovation and customer-centricity. With over $150B in annual sales, careerzynith has established itself as the go-to destination for Pros and Consumers alike, offering a seamless and interconnected retail experience that combines cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. As a key enabler of our growth and market share, our Customer Experience Strategy team is responsible for developing and executing careerzynith's overall interconnected and business strategy.
**About careerzynith:**
careerzynith is a dynamic and forward-thinking organization that values innovation, customer satisfaction, and employee growth. With a strong commitment to diversity, equity, and inclusion, we strive to create a work environment that fosters collaboration, creativity, and mutual respect. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a vibrant and connected team.
**Job Summary:**
We are seeking an experienced Manager Strategy - Customer Experience to join our Customer Experience Strategy team, leading discrete strategic projects or workstreams in larger projects, serving as a thought-partner throughout the online organization, and guiding the work of Analysts/Sr. Analysts. The successful candidate will have a strong background in online retail, with expertise in market and customer dynamics, competitive landscape, technology trends, category, pricing, social, and mobile strategies, and interconnected and fulfillment operations.
**Key Responsibilities:**
* **Competitive and Market Intelligence (10%):** Stay abreast of external developments (including innovations and strategies of notable competitive and non-competitive retailers) to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
* **Planning Process (20%):** Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
* **Strategic Projects (70%):** Drive one or more interconnected strategy and operational execution workstreams.
**Direct Manager/Direct Reports:**
* This Position typically reports to the Sr. Manager or Director.
* This Position has 0 Direct Reports.
**Travel Requirements:**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements:**
* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions:**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications:**
* Must be at least 18 years old.
* Must be legally permitted to work in the United States.
**Preferred Qualifications:**
* Previous work experience in either world-class retail/e-commerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail/e-commerce businesses.
* MBA/Master's degree.
* Minimum of 4+ years of relevant work experience.
* Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
* Strong presentation skills and ability to communicate effectively with senior leadership.
* Strong interpersonal skills.
* Ability to lead and manage cross-functionally.
* High degree of drive and personal ownership.
* Comfort with framing and addressing ambiguous challenges.
* High degree of confidentiality and professionalism.
**Minimum Education:**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education:**
* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience:**
* 4
**Preferred Years of Work Experience:**
* 4
**Minimum Leadership Experience:**
* None
**Preferred Leadership Experience:**
* None
**Certifications:**
* None
**Competencies:**
* Decision Quality
* Collaborates
* Drives Engagement
* Ensures Accountability
* Plans and Aligns
* Communicates Effectively
* Customer Focus
**What We Offer:**
* Competitive salary and benefits package.
* Opportunity to work with a world-leading retailer in a dynamic and innovative environment.
* Flexible remote work arrangement.
* Professional development and growth opportunities.
* Collaborative and supportive team environment.
**How to Apply:**
If you are a motivated and experienced professional with a passion for customer experience and strategy, we encourage you to apply for this exciting opportunity. Please submit your application by January 15, 2025, through our online portal.
Apply Job!
Apply for this job