**Experienced Live Chat Specialist – Customer Service Representative**

Are you passionate about delivering exceptional customer experiences and building long-lasting relationships with families? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join the blithequark team as a Live Chat Specialist, where you'll play a vital role in driving customer satisfaction and loyalty. At blithequark, we're committed to providing top-notch service to our clients, and we're seeking a skilled, resourceful, and resilient Live Chat Agent to join our team. As a Live Chat Specialist, you'll be the face of our company, interacting with customers through live chat, email, and phone to provide personalized support and solutions. If you're a people person with a passion for problem-solving and a knack for building relationships, we want to hear from you. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower families to achieve their goals. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and empowering. As a Live Chat Specialist, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers. **Primary Responsibilities** As a Live Chat Specialist, your primary responsibilities will include: * Creating relationships with new and existing families that lead to loyalty and customer retention * Effectively managing chat requests, emails, and tickets in a timely manner * Identifying and assessing family's needs to achieve satisfaction quickly and efficiently * Providing appropriate solutions and alternatives within an appropriate amount of time * Following and implementing live chat protocols and guidelines * Encouraging customers to purchase swim lesson packages by using a prepared script to reference important parts of what blithequark offers * Working effectively in a team environment to support achievement of lesson registration goals * Maintaining high customer satisfaction ratings based on explicit criteria set by blithequark * Handling customer concerns, providing appropriate solutions and alternatives, and following up to ensure resolution * Providing effective rebuttals to customers who are looking to release their lesson schedule * Recommending additional services to customers by understanding their needs * Assisting with projects as needed * Completing and passing all assigned continual training and role play assignments **General Qualifications** To be successful as a Live Chat Specialist, you'll need to possess the following qualifications: * Excellent written communication skills * Positive and upbeat personality * Ability to type 55 WPM * Excellent interpersonal skills with the ability to manage sensitive information * Ability to multi-task, prioritize and manage time effectively * Open to coaching and training to increase customer acquisition performance * Ability to actively listen and adapt to different types of personalities over chat * Ability to remain professional and courteous with customers * Ability to handle five chats at once * Willingness to work at least one weekend day and evenings * Remote work experience is a plus **Additional Requirements** We're looking for individuals who embody the following values: * Service: A commitment to delivering exceptional customer experiences and building long-lasting relationships * Tenacity: A willingness to take on challenges and overcome obstacles * Responsibility: A sense of accountability and ownership for one's work * Integrity: A strong moral compass and a commitment to doing the right thing * Versatility: A willingness to adapt to changing circumstances and priorities * Entrepreneurship: A spirit of innovation and a desire to take calculated risks **Benefits and Perks** As a Live Chat Specialist at blithequark, you'll enjoy a range of benefits and perks, including: * Flexible work schedules to accommodate your needs * Additional benefits, including: + 401(k) plan + Dental insurance + Flexible schedule + Health insurance + Life insurance + Paid time off + Vision insurance * Opportunity to work with a dynamic team that's passionate about making a difference * Professional development and growth opportunities to help you achieve your career goals * A fun and supportive work environment that's inclusive and empowering **Schedule and Location** As a remote Live Chat Specialist, you'll have the flexibility to work from anywhere in the United States and Canada. Our preferred schedule is an 8-hour shift, but we're open to discussing flexible arrangements that meet your needs. **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. No experience is required, and we welcome applications from individuals of all backgrounds and skill levels. To apply, please submit your application and resume/CV online. Apply Now! Apply for this job